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more features -file backup issues

Thread needs solution

I have ACRONIS TI 2011 UPDATE1 BUILD 6696 that has a function that is not working and i wonder if someone can make some suggestions as to why.

The same issue is occuring  at 2 different commands or  functions of ACRONIS

Command 1

On the main HOME screen if you go FEATURES / FILE BACKUP a screen should appear showing directories and folders / files etc . From this one can choose which files etc to back up. This screen does not occur. The area where these details should be shown is blank. Is this a failing in the update. I have uninstalled and reinstalled the product x2 times now with no good outcome.

Command 2

Again on the same HOME SCREEN / NON STOP BACKUP when clicked is NOT dropping to a file/ folder selection screen. The screen remains blank.  This is essentially the same problem presenting in 2 different parts of the product. Again any suggestions would be greatly appreciated.

with thanks
pjh

0 Users found this helpful

Hello Philip,

Thank you for posting. I will do my best to help you.

It could be a malfunction of our low-level drivers. Please download this update, install it and reboot your machine. If you it does not help, I would really appreciate if you could contact our Support team with this report so that we can resolve this issue.

Please let me know if you have additional questions.

Thank you.