Mounted Disk Has No Content

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I backed my computer up before doing a complete re-install of windows. I am now trying to access that image. I mounted it as a disk with the designation of P: drive on my computer. When I tried to access the disk, the computer asked me if I wanted to reformat it, and I canceled that. I contacted Acronis live chat, and the tech told me to verify the disk before trying to access it.

The disk image was verified successfully. I rebooted and remounted the disk. This time, the virtual drive showed C:, but there was nothing in there! Acronis said C: was empty, and yet 142 gigabytes of my network drive are occupied by something. How can I have no files when there is something there? What do I do next?

Mar, 03/09/2010 - 12:50
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Give your drives meaningful names instead of the default "Local Disk". Usually the booting drive is always C, so if you reinstalled Windows and you booted that booting drive will be C and will have the Windows files on it, among others.

If your network drive has the drive letter of C, use Disk Management to change the letter to another unused letter.

Next install True Image (what version and build do you have?) on the drive that has the newly installed Windows. Now in Windows Explorer, locate the Image file and treat it like a folder, i.e., double click it to open it. Then further double click the icons that appear.

Mar, 03/09/2010 - 13:15
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I have True Image Home 2010 installed on the computer's "real" or physical C: drive, which has the newly installed Windows. It is the latest build.

I tried to mount the disk image as a virtual drive with unused letter P:, but it couldn't see any folders or files on that either. Windows Explorer also wanted to reformat the disk! That prompted me to talk to an Acronis tech on live chat. He told me to verify the disk first before trying to

After verifying, when I double clicked on the virtual P: drive in Windows Explorer, again I get a dialog box asking me something like, "The inserted disk is not formatted. Format it now?"

I don't want to format it! I don't want to lose my back up video, audio, text or other data files!

Now what?

Mar, 03/09/2010 - 15:18
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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If you go through the steps to restore files/folders from the image, does TI shows that correct files/folders that were backed up and let you select them? Or does it show nothing to select?

Mar, 03/09/2010 - 17:49
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I haven' tried to restore, because I don't want what is in the disk image/virtual disk to completely overwrite my clean install of Windows. I am concerned that it would try to overwrite my real C: drive.

I want to look in the disk image/mounted virtual disk to pull out selected folders of data that I want to keep.

Mar, 03/09/2010 - 21:01
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I'm not talking about doing an image restore. You can also select files & folders to restore from an image file. If this works, then you could at least get the files out.

Mar, 03/09/2010 - 21:24
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I would like steps on how to do that. The image won't even open up or display its contents.

Gio, 03/11/2010 - 01:23
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Here are the steps. Hopefully, you'll be able to see the files/folders in the backup image.

  1. Start TI 2010.
  2. Click on Recovery.
  3. If the backup is not shown in the list of Disk backups, click the Browse for backup... button and find it.
  4. Once the backup image is found, right-click on it and select Recover.
  5. In the Recovery Method section, select the Recover chosen files and folders option. Click Next.
  6. In the Location selection section, select New location. This will restore the files to a location of your choosing. Click Next.
  7. Select the destination folder for the restored files. I would suggest using a temporary folder or creating a folder. Click Next.
  8. Now you should be on the What to recover section. This will let you browse the files and folders in the backup and check the items you want to restore. Since this is just a test, uncheck the Backup archive option (at the top) to uncheck everything and then just check a file and see if it will restore.
  9. On the Finish section, click Proceed to start the restore.

If you can't see anything in the image using this method, the the image is probably corrupted or the TI installation is corrupted.

Gio, 03/11/2010 - 02:39
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thank you for the steps. However, when I went through the entire process, I still could not see anything in the disk image, so I am guessing it is corrupted. Is there any way to fix a corrupted disk image under True Image Home?

Ven, 03/12/2010 - 00:10
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Have you booted to the TI 2010 CD to see if you can do a file restore or have you only tried in Windows?

Ven, 03/12/2010 - 01:11
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello all,

Let me address this situation.

DwnNDrty and MudCrab, thank you for the correct recommendations.

Victoria, it appears that your image is corrupted. I would suggest you to copy your image to an internal drive and try again. If this does not help,We would like to make sure that the memory module of your machine is not corrupt as this can be the reason of the issue.

Please download the following archive:

    * CD http://www.memtest.org/download/2.01/memtest86+-2.01.iso.zip

Unpack the archive and burn the unpacked ISO file to CD.

We recommend you to refer to the following article if you are not familiar with ISO burning:
http://www.petri.co.il/how_to_write_iso_files_to_cd.htm

After that boot your PC from the CD and memtest will start automatically. When it is 100% completed (1 or 2 passes), create a digital photo of the screen and attach it to your naswer in this thread.

Also, could you please check whether it's possible to create the same backup and validate? It will help us to determine if the corruption has affected your single backup or each image you create.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Mer, 03/24/2010 - 12:44
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