Mounting a backup (TIB) results in an hang up

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Hi form,

just set up TIH2012 latest Build 6154 on my Windows 7 pro 64-Bit machine.

When I try to mount a TIB file, in read only or read write mode, the
"choose drive letter" dialogue appears, after that Acronis tries
to mount the TIB, but the computer slows down, and doesn't
respond any longer.

The machine isn't able still to start an command prompt or the task manager than.
The only thing you can do is cold boot.

Attached a screenshot of the last action, where the application hangs. It's in german, because I've installed the german version.

Kind regards,

Chris

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Mer, 01/18/2012 - 13:41
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ATIH 2012 build 6131 on Win7 Home Premium SP1 x64

I experience the same problem. Sometimes the first mount of a small image works, unmount, and then the second mount hangs the program and system as described above by Christo. Only a cold boot works for restarting the computer.

Regards,
/Lars

Mer, 04/04/2012 - 22:50
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ATIH 2012 build 6151 Spanish with Plus Pack. Windows 7 x64.

Same problem for me. When trying to mount the image, the computer slows down. I have to restart the system from case "reset" button.

Regards.

Vic.

Lun, 04/16/2012 - 18:47
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For those of you having issues with the mount function, one thing I have found was that my Anti Virus (eSet) was interfering.

With the Anti-Virus in normal activated, Acronis was successful in assigning the letters but nothing worked after that and no mounted images.

If I turned off the AV for a few minutes, then Acroinis would be successful in mounting and I could access the mount without any issues.

Lun, 04/16/2012 - 23:32
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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I'm using Kaspersky Internet Security 2012, and I tried to disable it before mounting the image, but the computer slows down again.

Mar, 04/17/2012 - 06:59
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GroverH pointed out the problem with an interferring antivirus programme.

I can confirm that using ATIH 2012 build 6131 (latest) on a Win7 Home Premium SP1 x64 (latest update) machine with ESET NOD32 Antivirus 5.0.95.0 (latest) mounting a backup does not work and causes Windows to freeze.

The first trial using ATIH 2012 Mount Image while the AV was disabled worked fine. However, I had only turned off the AV for 10 minutes, which might have been the cause of Windows freezing when I mounted the third backup in a row.

Regards,
/Lars

Ven, 04/20/2012 - 08:10
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Same behaviour.
ATIH 2012 (build 6151) W7 pro 64 bit + AV Norton Internet Security 2012.
ATIH freezes on the dialogue window "choose drive letter"

Ven, 04/20/2012 - 13:25
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Do any of the above posters have the free Acronis Disk Manager installed as well? I have noticed recently that this seems to be making itself known, mainly by temporary freezing web browsers and mouse/keyboard activities whilst updating logs. Whilst not quite the same, it's possible as ADM hasn't been updated in a very long time, that some changes via Windows Updates have caused something in ADM and TIH (together) to break.

Sab, 04/21/2012 - 02:24
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Colin B wrote:

Do any of the above posters have the free Acronis Disk Manager installed as well?

I have not used the free Acronis Disk Manager, only the ATIH 2012 full commercial version without any previous ATIH installs. However, recently I installed a Seagate Barracuda 3TB disk. To make it become recognized by the system (W7 x64), I had to format the disk using a free Seagate download called DiscWizard.

http://knowledge.seagate.com/articles/en_US/FAQ/218619en
http://www.seagate.com/www/en-us/support/beyond-2tb/

At that time ATIH 2012 was not installed on the system. The file I installed was Seagate "DiscWizardSetup-14387.en.exe". When I look in the file properties it is stated "Digital Signature Information: Acronis, Inc. Timestamp: ‎June 30 2011 13:14:33. Copyright (c) Acronis, 2000-2011. Product and file version: 13.0.0.14387". Thus, Seagate DiscWizard seems to be an Acronis disk management product.

The DiscWizard did the job, and also had some (rudimentary) disk backup options. While trying to run the DiscWizard bakup I got a notice (if I remember correctly) that ATIH 2012 was available at a discounted price. I bought ATIH 2012. When I installed ATIH 2012 the Seagate DiscWizard was uninstalled. Maybe ADM and Seagate DiscWizard are similar products? If the problem is caused by the previously uninstalled Seagate DiscWizard, it seems the (automatic?) uninstall was incomplete.

[The reason I choose ATIH 2012 was that I gave up on Symantec's Norton Ghost 15, because it could not handle the 3TB disk and its partitions, and no updated version has been available in a long while.]

/Lars

Sab, 04/21/2012 - 08:38
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Do any of the above posters have the free Acronis Disk Manager installed as well?

No I haven't

Sab, 04/21/2012 - 21:27
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@Lars,

Seagate DiskWizard is based upon TIH 2009, Seagate have added their own bits and pieces but the actual imaging function is Acronis. Sometimes the actual Acronis product and the 3rd party compilation don't play nicely with each other.

Did you buy the upgrade version or full version of 2012? Your problem if you purchased the upgrade is that if the installation of TIH 2012 didn't overwrite some of the DW files properly, you can't, or more accurately shouldn't, uninstall 2012, run the Acronis Cleaner software and re-install as 2012 will expect a full serial number to be available in order to put the upgrade one in and you won't have access to the DW serial number as it is embedded in the install.

@Lars and Andrea,

What type of PC do you have, Dell by any chance? If the AV software is temporarily disabled (from Services.msc and MSConfig, and rebooted in that state) does TIH behave itself? Make sure you have either removed your router/modem cable from the PC or disabled the network card in Network and Sharing, so you have no network connection whilst trying that out.

Have either of you tried a repair install of 2012, which may solve the problem if the virtual disk driver is clashing with something.

what version of SNAPAPI is on your systems?

Dom, 04/22/2012 - 00:54
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 0
Commenti: 6

@ Colin,

I purchased the full version of TIH 2012, I think, since Acronis provided me with a full serial number. On the other hand, I seem to remember that to install ATIH 2012 it needed DiscWizard to be present on the system. [After the mounting froze the system, I uninstalled TIH but could reinstall it unless I first reinstalled the DW. DW was uninstalled when I installed TIH the first time.] Thus, maybe it was after all a TIH 2012 upgrade I purchased.

The PC is an HP HPE-030sc from 2010.
I'll try out running TIH while temporarily disabling the AV.
I have tried repair install of TIH 2012 several times.

system32\DRIVERS\snapman.sys file version 3.12.0.640
C:\Program Files (x86)\Common Files\Acronis\SnapAPI\snapapi.dll file version 3.12.0.640
system32\snapapi.dll - not found

/Lars

Dom, 04/22/2012 - 06:15
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Messaggi: 24
Commenti: 3268

Hello all,

Thank you for your comments, and for reporting about the issue.

Our Development team is aware of the issue with the ESET, it's currently being fixed by the Development team. Still this issue was never reproduced with Kaspersky, so we need to investigate the problem.

Vic, could you please send us full memory dump from Windows? 

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Mar, 04/24/2012 - 10:53
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Messaggi: 5
Commenti: 27

I also tried mounting an image several times now with the same result--computer totally freezes and the only way out is to hit the power button. I am running WinXP Pro and the latest build of TI2012 and am on a company network where they have Kaspersky Antivirus 6 for Workstations (which I cannot disable).

Has anyone found a solution or is this an unresolved bug?

Doug

Sab, 12/22/2012 - 00:06
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Messaggi: 5
Commenti: 27

I also tried mounting an image several times now with the same result--computer totally freezes and the only way out is to hit the power button. I am running WinXP Pro and the latest build of TI2012 and am on a company network where they have Kaspersky Antivirus 6 for Workstations (which I cannot disable).

Has anyone found a solution or is this an unresolved bug?

Doug

Sab, 12/22/2012 - 00:07