Moving 2013 License to Another Computer
Folks,
I'm having a great deal of difficulty moving a True Image Home 2013 to another computer. I've uninstalled from the original computer and installed on the new computer. I click activate on the new computer and get prompted to "Deactivate another copy". I select it buy get an error. It says Error has occured and the system administrator has been notified. How do I get around this problem?
Thanks,
Joe

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There is a bug in the release of 2013 that will not allow automatic internet based resolution of the "too many activations". There is a workaround I posted a while back that can be used. See this post: http://forum.acronis.com/forum/36059#comment-112294
There is no way to de-activate a license before re-installing.
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I had one computer crash and as a result had to replace it with another computer. I need to move the license over so that I don't get the multiple request error. On the new computer I see the resolve isse link. When I click it I get the expected window that has a link to deactivate one of the computers. When I click that link it doesn't work. I do not see the page listed in the documentation. I can't deactivate from the old computer because it is no longer available. How can I resolve this issue?
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