Multiple problems with TI2011
Installed ATI 2011 yesterday, made my first backup and immediately started having trouble:
- Status bar is doing nothing. It says "Queued" and stays gray. No indication what so ever that TI is doing something.
- Hitting cancel button while backing up gives me a confirmation box "are you sure..." hitting yes does nothing. No matter how many times I hit cancel and ok nothing happens. Only way to stop backup is through task manager and killing all ATI processes.
- ATI finished backup job but never showed me that it had finished. I only noticed it from processor going idle and the fact that backup archive was no longer increasing in size. I then force quitted the app and opened it again. Now it showed that the backup job had failed.
- The CPU-usage is massive - 80% to 90% during backup - all the time. Trueimagemonitor take 50-55%, Trueimagehomeservice 15-20%, svchost goes nuts ant takes 10%.
So today I thougt I'd start all over again and clean everything from my comp that even smells like acronis and re-install ATI2011. Used my trusty Revo uninstaller and re-installed. No change. Everything is working (or in this case not) just like yesterday. Fun part is that TI recognises backup archive from yesterday but still it wants to make a brand new full copy of my drive, won't make incremental. Little time consuming to say the least.
I would really appreciate if you guys could help.
Comp specs:
Win7 x64 Home premium (latest updates installed)
Core2Duo E8400
8GB memory

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Updated my graphics driver august 28th. Did it through windows update though. I'll uninstall it and download new drivers straight from AMD.
No PerfectDisk but few other programs for managing hard drives - MacDrive, HDDScan, Defraggler, Smart Defrag and Acronis Disk Director Suite. Guess i could uninstall them and check if it makes any difference.
Btw, just checked properties from TrueImage application and noticed that it's running in compatibility mode for Win XP SP2, as is TrueImageMonitor. Any reason for this and has it something to do with the problems I have?
e: Re-installed display drivers, uninstalled a bunch of programs I hardly use and all HDD programs. No affect, still having the same problems.
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Hmm, I've never checked to see what mode TIMonitor is running as. I'll check it out when I get home after work.
I recall now how I stopped the problem, I downloaded a new firewall module for ESS which was the firewall/AV suite I was using at the time.
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Here comes another issue. Left TI doing a backup job for the night and chose the option "shut down computer after backup" or something. Eight hours later computer was still running, TI had stopped backing up but was still in Queued "mode". Tried shutting down computer and windows told me it would shut down after ongoing tasks would finish. Waited for an hour and then forced shut down. So it seems that TI hangs after doing it's job.
Is there any list of windows processes and/or services that TI is dependent on?
Colin: I'm using Comodo as firewall and MSE as an AV program. Any known issues with these?
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Untick the compatibility modes for all the Acronis items, they should be running as W7 programs.
When you installed TI did you do it with Admin permissions?
I'm not sure if scheduler is responsible for calling the Windows Shutdown utility.
I'm not aware of Comodo causing a problem, though if Comodo has any parts that are shared with Avira Firewall there might eb a link.
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Kind of strange that the compatibility mode is on since I haven't done that. Will uncheck them and see if it makes any difference.
Didn't install as administrator, allthough installed with an admin account. Will try to re-install if nothing else helps. Should I also run all TI apps as administrator?
And thanks for helping me out Colin.
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If you installed with an Admin account TI should be working.
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Hi Colin B,
you mentioned Perfect Disk 11 - it is running on my XP system AND I have some kind of trouble with TIH 2011 not seeing encrypted driives.
Acronis is working on this, but: do you think/know about any influence PD 11 could take?
Greetings, Peter
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Hi Peter,
As far as I know there are no problems between PD 11 and TI 2011. PD 11 during it's beta testing did cause srvchost to use up all CPU time.
The problem with TrueCrypt encrypted drives appears to be a known one and will be solved I believe in an update soon'ish (not sure how soon'ish, soon'ish is).
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Looks like all problems are solved. As I mentioned in my earlier post TrueImage application and TrueImageMonitor were running in compatibility mode for Win XP SP2. This seemed to be the source of all evil. Took the compatibility mode off and rebooted, now everything is working like a charm. Why apps went to compatibility mode in the first place I have no clue.
Thanks again Colin for your kind help.
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You probably don't have to uninstall them, yo could just use msconfig to stop them from starting up at win startup.
you can get info on using msconfig in many places -- good place is here
http://netsquirrel.com/msconfig/index.html
If yo remove all non-MS services and all startup progs except for the ATI ones and the prob goes away, then you knows it a conflict with one of those you've diabled. Theb it's trial and error to find which one you can add back to cause the problem again.
janis petke wrote:. . . Guess i could uninstall them and check if it makes any difference.
. . .
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