My Acronis True Image 2012 has stopped working

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Dear friends,

The other day I mentioned I had problems with my antivirus program since it was detecting some malware in the program; I didn't delete, remove or touch anything related to Acronis software, but later on I also noticed that my daily backup had stopped since the 16th of this month. I didn't pay much attention to that since the fact was that the time I had arranged for the backup to happen I normally had my computer switched off. Today I decided to do something about it and tried to create a brand new Full image from my whole computer but as I start I get an error "Failed to run the task: error occurred while trying to run the task".. and as usual the knowledge base knows nothing about it.

I wonder if uninstalling Acronis and reinstalling it again on my computer will sort the problem.

Please help me.
Regards,
Charles

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Ven, 10/26/2012 - 19:11
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Try doing a repair install from the 2012 installation file. If your antivirus software flagged and deleted any files in the True Image program, this could be the reason for the backup failure.

Ven, 10/26/2012 - 21:48
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thanks James (as usual...)
Could you please elaborate a bit more on how to do that repair install and where to find the 2012 installation file?

BR,
Spanish Flyer

Mer, 10/31/2012 - 09:03
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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James, I did a bit of searching and I found the compressed installation files in my downloads directory; I executed the file, selected the Repair installation and I got an error message; check it out pls..
SF

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Mer, 10/31/2012 - 09:22
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Following my search, and your suggestion, I checked on my antivirus (Avast) and added Acronis to the exception list. I also recovered a couple of files from Acronis that had been hyjacked by Avast and I'm now being allowed to create a new full backup; haven't finished yet, but it seems promising..

Thanks again,
Spanish Flyer

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Mer, 10/31/2012 - 09:56