My Backups list disappeared
I just purchased the box version of True Image Home 2011. I did download/install the latest build #5519 successfully. I am testing it out and I performed a C: drive partition backup to another internal SATA hard drive fine. (Both drives are SATA). I then successfully restored the image back to the original drive fine. I used the boot rescue cd to restore it with no problem also. No errors in the log at all. After the restore I opened up TI and the "My Backups" list only shows the partition backup as it should but now says "Not backed up yet". I had set this up on a schedule but the settings are gone for that too and I had to edit the settings again.
I also had created a "file backup" that was listed prior to the restore too which I had scheduled also and it is now totally missing from the list. It was listed just under the "partition C:" listing before the restore.
I have tried reinstalling build 5519 with no success.
I had set the "backup scheme" to "singloe version" instead of "version chain" for both listings.
I had also set both listings to "validate backup when it is created".
Compression for both listings is the default, "normal".
My system is Vista Home Premium SP2.
I turned off auto updating on startup.
I tuned off power scheme in Vista, setting it not to sleep or power down. (set to NEVER).
The backup and restore processes went smoothly but this appears to be a bug to me? Is a script file missing somewhere preventing My Backups from displaying?
So far this is really the only issues I'm having with 2011.
Thanks in advance,
CoreyF
What I'm saying is that after doing a "backup now" process my list only shows the "partition C:" and that it is not backed up yet. This is the only thing listed at all. Before I did a backup at all I had created two listings:
1. A partition C: backup scheduled once a month....etc. Now it is there but lost the configuration and is not scheduled.
2. A file backup also scheduled for once a week...etc. It is totally missing from the list now after I did the restore.
I pretty much understand what is being stated in the link you provided but there is no other items on the list now but the one "Partition C:" Double clicking on the "My Backups" heading does nothing to bring back my original setup for backing up my partition and another for file backups. It appears until I get this resolved I will have to recreate my list.
Hello all,
Thank you very much for your posts.
Grover,
I appreciate your help.
Corey,
I will do my best to assist you.
Please accept my apologies for the inconvenience. I have tried to recreate the issue that you experienced on my virtual machine and I was able to partially reproduce it.
I created the backup tasks the same way that you set them up, created a full partition C: backup, made sure that it is shown properly within Acronis True Image 2011 Home task menu. Then, I performed a recovery and after booting into Windows, the backup task showed me - not backed up yet. However, the settings and the tasks were still there.
I will forward this issue to our testing lab so that we can reproduce everything and then forward it to our Development team. As soon as I have some information about when this will be fixed, I will update this thread.
As a workaround, please click on help and select - update backup list, this will get your partition backup information. You can also recreate the file backup task and re-apply all the backup settings.
Please let me know if you have additional questions.
Thank you.
Yes, I did refresh (update) my backup list from the help menu and then I received an additional "partition C:" and now I have three listed as backups. Two of them, "partition C:" One was my original backup as expected but no configuration was saved as I mentioned previously; not saving my scheduling....etc.
The second one appeared to be a new backup stating "not yet backed up". I would expect this if I had my backup option set to "version chain" but I had set all backups originally to "single version".
Also, my "file backup" did reappear but again with no saved settings and I have to recreate the configuration again.
Hello Corey,
Thank you for your patience.
I have some additional information regarding this issue.
When you begin creating a backup, a snapshot of the whole disk is taken first, after which the data from the snapshot is slowly written to the backup file. Since the task completes some time after the snapshot was taken, the completed task is not registered in the backup, even though our software shows it as complete.
I would really appreciate if you can provide me more information about this issue, you can send me a PM with the following details:
1. Step-by-step description of all your actions.
2. Screenshots of your backup tasks.
Please let me know if you have additional questions.
Thank you.
Ok, sreenshot attached. The steps I take are what I have stated at the beginning of this thread already however the steps I took are:
Downloaded and installed TI 2011 build #5519.
Create a backup of ONLY partition C:.
Set to backup to internal 2nd hard drive. Both C: and the second drive are both SATA.
Set to backup on schedule one a month on Sunday at 2:00 pm.
Set to validate on creation of backup.
Compression set to normal.
Set to single version scheme backup.
Set to wake sleeping/hibernating system.
Set/unchecked the box not to create backup on system startup if backup is missed.
Created a file backup of documents, pics, desktop, outlook .pst file...etc.
Set to backup to internal 2nd hard drive. Both C: and the second drive are both SATA.
Set to backup on schedule once a week on Sunday at 10:00 am.
Set to validate on creation.
Compression set to normal.
Set to single version scheme backup.
Set to wake sleeping/hibernating system.
Set/box checked this time to begin backup on startup if backup is missed.
As you can see in my screenshot, I now have two partition C: backups listed. I guess because I performed a "backup now" I now have the second one listed stating "not backed up yet" because it hasn't been backed up ACCORDING TO THE SCHEDULE I created correct? If this is so will the first partition C: listed go away once the 2nd one on the list begins it's schedule?
Notice that my schedule that was created for the partition C: backups have lost the sheduling I created. As you can see the first one which was the one I performed the "backup now" has lost the scheduling all together.
The second one on the list is asking me to turn it on! What happened to the scheduling?
The file backup appears ok.
If this is normal functionality of Acronis then it sure is more confusing then it should be. I would think the backups would list the way I set them from the beginning. Having all my backups on the "single version scheme" seems to me I shouldn't be getting a backup list like this.
The screenshots are from my "file backup" item on my backup list since the scheduling is intact but I did have the "partition C:" created bascially the same except what I mentioned above in my steps.
Hello Corey,
Thank you for your reply.
It appears that this is a known issue in our software where the backup task "tabs" are not represented properly. We are working on this issue and as soon as there is any information, I will provide you with an update.
Please accept my apologies for the inconvenience.
If you have additional questions, please let me know.
Thank you.
I would like to report I am facing very similar problems. After having performed a full backup (either system partition or a given folder) and run a few incremental backups, the application may 'forget' the backups have ever been made and shows as 'not backed up yet'. Also, if I then choose to 'open backup location' I get the error message 'the backup location cannot be found' (even though location remains the correct one), accompanied with an 'event code: 0x00640004". When this bug happens, simultaneously, the application 'automatically' detects the 'lost' backup files in the hard drive and add them to the My Backups list as standalone backups, for which I then have to perform a 'recreate backup settings'.
This has happened a few times now on both system partition backups and folder backups and is quite frustrating.
DETAILS
Using TIH 2011 buid 5519 and Windows 7 x64
Set to backup to internal 2nd hard drive. Both C: and the second drive are both SATA. (same as CoreF)
Set to backup on schedule weekly on Monday at 12:00
Set NOT to validate on creation of backup.
Compression set to high.
Set to custom scheme backup. Incremental only. Make 10 incrementals before new full version.
Set to wake sleeping/hibernating system.
Set to create backup on system startup if backup is missed.
I also have strange effects in the tab.
It shows sometime old data (Backup was interrupted, ...) or just straight *wrong* information (Validation was canceled - while the backup is freshly done and and automatic Validation *just* endet successfully)!
This is consistant over several starts and stops of ATIH ...
Another point is, that when the location of a backup changed (because of USB drive), there is an entry in the backup list, that cannot be used anymore.
I got told that using "Searching for backups" and pointing to the real location and last backup file creates a new entry that can be used instead.
That is not fully true, as this "new" backup entry has NO configrations safed - it needs to be recreated to be able to start it at all!
So, this sort of creating a backup can not realy be used ...
But, when instead modifying the original entry (with the wrong location), and changing the path wit the "Search" button (sorry, my installation is not english, so i try to translate the texts), it *seems* to work, but clicking on "Visit backup locations" says, that the backup cannot befound - while showing a different name! It does not show the name we *just* entered with the "Search" button, but shows something with *_1, or *_(1), or even *_(2)1 in the last part of the name.
And as this file cannot be found, it is not possible to continue the backup with a new incremental backup!
Only a new FULL backup will be created!
Anton, maybe you can have a look at this too?
I am already in contact with the support, but - honestly - some of them seems to be less technically able than you (of course depending on the person) :)
I have the same effekts, backups disappeared
Is there any solution or workaround ???
I have been told by another Acronis support person that after checking into thisi issue that there is an issue with these symptoms and it should be corrected in the next build. For some unknown reason my backups list appears to remain stable now but I have done nothing except to recreate my backups when they go haywire. After doing this multiple times in the beginning now I haven't had an issue recently. The one thing I did do is set every backup on my list on schedule using "single version" scheme for all of them.
I have tried many times now to "backup now" my Outlook 2007 mail and it never works. It does work if I just set it on a schedule. "Backup Now" always fails.
Also having problems, old backups don't display on the list properly, showing it's last incremental backup rather than the full chain together.
Also, I am unable to remove ANYTHING from the list, no option to remove then even when I right click.
I have been told by another Acronis support person that after checking into thisi issue that there is an issue with these symptoms and it should be corrected in the next build. For some unknown reason my backups list appears to remain stable now but I have done nothing except to recreate my backups when they go haywire. After doing this multiple times in the beginning now I haven't had an issue recently. The one thing I did do is set every backup on my list on schedule using "single version" scheme for all of them.
I have tried many times now to "backup now" my Outlook 2007 mail and it never works. It does work if I just set it on a schedule. "Backup Now" always fails.
So when is the next build? I have 2011 5519 and this error has been here since 9/0/2010
Chase,
I have no idea when the next build may come out. So if the drop down menu item doesn't show "Delete list" when you righ click on one of your backups then I suggest reinstalling Acronis, reboot, then install the build 5519.
When you right click on another backup on your list do you have the delete option if you have more than one?
You do get a pop up menu correct?
Try this too, go to the Help menu at the top right of the screen and click on "update backup list"
Chase & Corey,
This attachment shows how the new options to handle your listing of backups.
Click image for enlarged viewing.
