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NAS - ATI2014 - Multiple connections to a server or shared resource by the same user

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I am getting this error again, it seems to start on its own, again.
Environment
Win7 Home Premium, ATI2014 Premium, NAS drive for backup
I get the error "Multiple connections to a server or shared resource by the same user which seems to have something to do with Advanced Tab > Account. I have made sure all of my backups are set to use the same Account and I have even recreated the backup that is causing the problem. No luck. As this was working fine for 6 months and now doesn't (with no changes made) I think I would like to try
1. capturing a backup that works, export the settings
2. re-install current backup and import the settings to see if I can put it back to working order.
3. delete Archives.xml
Do U think that this will work and is my best bet. I have not been able to permanently fix this "multiple connections" problem in the past and was lucky for the 6 months that I had it working.

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Your problem is not TI specific. This is a somewhat common network error where a single PC User is logged on to a network share more than once. I would say that your problem is this, your logon credentials that you have set on the NAS share are different than the credentials that you use or used when setting up the TI app to use the NAS. Having said that TI could be somewhat at fault here. Reason is that TI expects User credentials to be those of the admin User account whom installed the TI app. This might occur for example when the selected backup destination is set to a named network share for example \\myNAS\myShare\. The end result is same User logon multiple times.

You should try changing the destination to that of the NAS IP address in this case to change this behavior. Change the backup destination of the TI app.

Thank you. You understand my problem. I tried the IP address. I tried supplying Network credentials Per TI support #48578 and #2869. The test connection worked fine but I still get the same "multiple connections" error no matter which Destination designation I use. TI support #48578 suggests to try another destination.
Possibly the problem is that I am copying from \\ipaddress\Common\ to \\ipaddress\Marys_files where this is the same ipaddress in source and destination i.e. I am copying from 1 folder on my NAS drive and creating a tib file in another folder on the same NAS drive. perhaps I should just use a Post command to run Robocopy and just copy the needed files instead of creating a Tib file.

I should add (as stated above) this was working well for about 6 months and just stopped working for no apparent reason.

Are you familiar with the "net use" command? This command run from a command prompt allows the user to execute a variety of connection related commands. One of the parameters of net use is the /d or /delete which will kill a connection. net use run by itself without any parameters allows the user to view all current connections. Thus a user might be able to track down offending connections and correct them.

Here is a link to the net use command: https://technet.microsoft.com/en-us/library/gg651155.aspx

There are other sources on the net that discuss usage. Hopefully this will assist you further.