Salta al contenuto principale

NEED HELP - RESTORE FAILED

Thread needs solution

I replaced my motherboard and followed the instructions for restoring to dissimilar hardward. Shortly after I clicked proceed to start the restore I got the message that restore operation failed. I checked the log and it says that an index was corrupted. I tried every backup (full and incremental) that I had and all produced the same results.

I fear that I have lost my drive and will need to install everything from stratch and manually copy the files over.

Please help!

I can't do a chkdsk/r as I have seen suggested (since I can't boot), so I'm tryping the wipe utility. Afterwards, I'll try the restore again.

Any suggestions would be greatly appreciated, since I'm now dead in the water.

0 Users found this helpful

George,

Have you tried to "validate" any of your tib backups? That's probably the next thing you should do.  Start with the full backup and if it validates, you can try to validate the incrementals.

If there is any way you can post the log, that would help.

Regards,

FtrPilot

I validated the full backup and it validated fine. I can't post the log now - I'm validating some of the other backups. I just know that it said index was corrupted. The failure happens pretty quickly. I'll provide all errors from the log shortly.

So, I actually solved my problem.

I created a disk from within the Acronis boot utility. Then did the restore of just the main partition. That went through, but I was getting a bootmgr missing error. I looked that up and saw that I had to restore the system partition as well (about 100 MB). Once I did that, I could boot fine.

Scary moments, but alls well that ends well. Hopefully, this will help others.

George,

Congratulations on resolving your problem and sharing your solution.  I am confident that someone will benefit.

FtrPilot

So, there is one issue I'm still having...

The restore was not the latest, but was two weeks old. When I go into True Image now to try to restore from the latest incremental, none of my backups are tasks are showing (should be one for C and E drive backups). The backups are still on the external USB. I tried to mount one but got an error:

"Cannot assign a drive letter to a partition from the backup archive"

I get this no matter which backup I try to mount.

Losing a few weeks worth of data is not the end of the world, but I would like to try to get back to where I was before.

Got any ideas?

George, have you tried adding your existing backups back into your Acronis main GUI using the options at the bottom of the left panel? Add existing backup.

Screenshot for refernce which may help as others seem to miss this at times too.

 

Allegato Dimensione
344874-127240.jpg 21.99 KB

No, I didn't try this, but did solve my problem.

Somehow my backup drive letter got changed from F to G. I did the following:

1. Changed the drive assignment back to F

2. After I did this, my task list was gone. I read on another post that deleting the ...\Database folder would solve this. I could not delete the entire folder (something was using the archive file), so I just renamed archives.db file and my tasks re-appeared...not sure if this step had anything to do with solving my problem, but just thought I'd mention it.

3. I tried mounting the backup again and this time it worked.

I then just copied the few folders I needed to get back to being current (basically just the files stored under my user name on the C drive - needed my Outlook files for the most part).

That's it.

Again, I hope this helps someone. Let me know if anyone has questions.

George, glad to hear that you have solved the immediate problem and got back to where you needed to be.

For deleting the Acronis database folder, you would need to stop the Acronis Services and active programs first to ensure that all locks are released, i.e. open Services.msc and use Windows Task Manager.

Thanks Steve!

I have only one issue with my restore...I lost my Google Chrome bookmarks...

According to everything I've read, Chrome bookmarks are stored in ...\Users\George\AppData\Local\Google\Chrome\User Data

However, my backups don't have this folder. The only folder under Chrome is a folder called Application.

Any ideas why the User Data folder would not be backed up?

 

 

George, unfortunately ATIH excludes a number of the AppData folders by default unless you remove the exclusions from your backup task.  A lot of users have been annoyed by this but it has been the case for several releases.

Damn...you're right...the exclusion was there. Well, that's a complete bummer.

Thanks for the info - I did remove the exclusion for the future.

For Chrome I use the free Xmarks bookmark sync which helps with keeping those from being lost plus has the benefit of allowing me to synchronise the bookmarks to my other systems without needing to be signed in to a Google account.

Why not just remove the exclusions? That's what I did.

Since some of my bookmarks are for paying bills (including financial institutions), I don't really want a 3rd party knowing that stuff.

George, removing exclusions is certainly the simplest way. However you have to remember to remove exclusions again, whenever you create a new backup plan.

There are a lot of discussions on this problem, one of them is http://forum.acronis.com/forum/91491#comment-343434 .