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New build will not run

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When I install the new build either by downloaded and installing or
allowing the program itself to download and install it will not run. It
just starts in the taskmanager then closes.

I have had to reinstall the previous version to use Trueimage.

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Dennis,

Are you referring to TI 2011 build 6574?

What version and build did you have previously?

Have you tried uninstalling the old build, rebooting and then re-installing the new build.

At a guess I would say there is either a conflicting registry key or an old Acronis driver is still present. You might need to download the TI 2011 (if that is what you are using) uninstaller which will clear out all the TIH registry entries and drivers.

2011 cleaner

Hello Colin,

I have build 5519. I was trying to install 6574. I was thinking about uninstalling and then reinstalling the new build. Was waiting to see if anyone here had any other ideas. I will try that and let you know.

HI,

Ok....Uninstalled 5519 then installed build 6574. Trueimage seems to work ok now. At least it will start. Thanks for your help.