New Upgrade Table
Which previous versions can we upgrade from? If I don't currently own Plus Pack, can I buy True Image Premium at the upgrade price? If I buy True Image 2014, can I later purchase True Image Premium up the upgrade price?
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Just received upgrade email for 2014 Home from my existing 2013 home (have 2 licenses). Email link only takes you to upgrade for $29.99. I purchased only to find out after contacting support, that this link is for single license only. Have to visit the web page where you can purchase the family pack for $10 more. Now, who might I talk to that can take my $10 and give me the additional license (s)?
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Just purchase ATIH2014 premium and want to install it. Do I need to uninstall 2013?
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Rick Preiss wrote:Just purchase ATIH2014 premium and want to install it. Do I need to uninstall 2013?
I would recommend so.
I have not upgraded to 2014, but if it were me, I would uninstall my current ATI, run the Acronis True Image Cleanup Utility, reboot and then install the new version. It may not be totally necessary in most cases, but it will avoid problems on many systems. In such a process, backup tasks would have to be recreated. Your existing backup images could remain as is, as they will be restorable using ATI 2014.
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John Scott wrote:Now, who might I talk to that can take my $10 and give me the additional license (s)?
John,
Contact Acronis Sales in the first instance or possibly send Anna a PM and see if she can help.
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Thanks Colin. The only telephone number for Acronis US I could find is 781-782-9000 which goes to a fax machine, and 877-485-3240 which is for corporate sales only. I'll try a PM with Anna. Thank you
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as of version ati2013 it was not longer supposed to be necessary to remove a prior install before installing.
Certainly the odds of success are better if one does an uninstall, clean up and fresh install and makes new tasks, but I'd make a backup and try installing without uninstalling first. At worst then I'd have to rstore and try it the longer way. IN most cases it ought to work just fine.
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Can one upgrade from Standard edition ati2014 to premium? It used to cost about $10 to do this by buying the Plus Pack.
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Anna; Thank you for helping me resolve my issue noted in this forum. You were great. Thank you again, John
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