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No backup information on failure

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Hello Everyone,

we use an Acronis True Image 2015 on Windows 8.1 Pro and have 5 rotating Drives with 5 Backup Jobs running 1 everyday. The Backup running every Monday fails everytime and we can´t get any information why. I searched the event log and all settings in Acronis. Is there a possibility to get some information about the cause? All backups are starting at 10pm in the evening so we can´t sit there and watch it.

If you need further information i will gladly provide it.

Thanks in advance for the help.

 

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Hello Judith, please download a copy of the Log File Viewer App from the 2016 forum and use this to look in more detail at the log files created by the failing backup task on each Monday.

You are welcome to attach copies of the failing log file to the forum if you need help in understanding the messages shown there.  The logs are found in C:\ProgramData\Acronis\TrueImageHome\Logs folder - this may be hidden on some systems - change the folder view options to show hidden files and folders if so.

 

Hello Smith,

i´ll have a look into it tomorrow and give you feedback. Thank you for the fast answer.

Judith, hopefully the Acronis logs have some more info.  If not, is the computer sleeping/hibernating at that time and if so, is Acronis successful in waking it up.  There are different sleep states in Windows after length of time and it may not be waking up.  We typcially set our work desktops to performance mode and don't allow sleep to help with patching, GPO's, backups, etc, but I understand not everyone can do this. 

If it's not sleep, it would be other power management settings.  There are additional power settings in "advanced" for your power choice that allow for things like the hard drive and/or NIC to power down there.  Additionally, the NIC and/or hard drive also have another power management tab in computer management / device manager and I'd recommend not allowing the system to power these down if you have after hours backup tasks, patching and policy being applied. 

Dear Smith and Bobbo_3C0X1,

we had a look into the logs and could clarify that the problem was the configuration. The backup didn´t accepted the configurations, so we saved them once more and now the backups are all working again. Thanks to you we now know were to find the logs. Thanks a lot again.

Judith, thank you for providing feedback and glad to hear the problem is resolved.