No End of Nightmares in The Use of Acronis True Image Home 2009 To Restore

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No End of Nightmares in The Use of Acronis To Restore

I am attempting to restore a bootable Windows Vista Home Premium partition to my hard drive normally referenced as the C: drive.

I have had no problems ever creating (and validating) backups.

But it came time for the software to prove itself in restoring my system.

1. First things first: Acronis True Image Home 2009 (ATIH2009) is UNBELIEVABLY slow just in starting up (initializing). The worst performing Vista configuration does not even begin to come close to taking as much time in booting up and being ready for user interaction. This is an annoyance that has always existed with ATIH2009 on my setup. And this is without any external devices (storage type) connected, so it is not polling those.

2. From inside a new Windows system (usable but not activated), I installed ATHI2009 and tried to get to restore my old system. It does get the "Acronis loader" set up for the system restart, but then after getting the standalone system working, the system says it cannot find backup archive and asks for retry. When I cancel, it halts the system and re-boots back into Windows! The backup is on a USB external spinning disk drive, which is connected just after the Acronis standalone is booting up.

3. As an alternative to getting the restore done, I set up a USB flash drive using the Media Builder, BUT ONLY after I had to get someone's TIB file just to make the USB drive bootable! ATIH2009 cannot even manage that! Anyway, I got rescue/recovery system on the USB drive and it booted the "full version" of ATIH2009 (or so it claims).

But when I try to get the restore operation going, it is able to find the backup, but just after the last step of the wizard, it can no longer find the backup TIB.

And I know why! It is because ATIH2009 is completely unable to manage and keep track of all the mounted disk partitions! And in fact, it made the C: drive unbootable and undetectable as well, requiring a Vista disk to restore bootability.

Here's the situation:

I have FOUR PHYSICAL DRIVES: two spinning disk internal, one spinning disk external connected by USB, and ONE USB flash DRIVE. Total partitions are SEVEN, and the setup is described below, none of which ATIH2009 can seem to manage properly.

1. SEAGATE 100 GB SATA with bootable Windows VistaHP to which the previous VistaHP is to be restored. One NTFS partition (100 GB). Normally Drive C:, volume label = "OS"
2. SEAGATE 100 GB SATA, One NTFS partition (100 GB). Mormally Drive D: volume label = "DATA"
3. Kingston Data Traveler 2.0 GB drive: One FAT16 partition. Contains bootable ATIH2009 recovery system.
4. WESTERN DIGITAL 1 TB (1000 GB) USB-external drive. Has FOUR PARTITIONS:
(i) 800 GB NTFS which contains all Acronis full and incremental backups (.tib files), including a 54 GB partition back up to be restored
(ii) 2 GB linux swap -- not readable under Windows normally
(iii) 27 GB ext3 filesystem using for Ubuntu Linux
(iv) 170 GB ext3 filesystem used by Ubuntu Linux for user files (mounted under /home tree)

Partitions (ii)-(iv) are not readable to Windows, but apparently ATIH2009 in standalone mode can read them.

When the standalone ATIH2009 goes through the restore wizard, I find that it can no longer read Drive C: label "OS" (that's when the currently installed Vista system became unbootable!). Moreover, I have been using it when it also lost track of the partition 4(i) above, where the TIB backup is!

If ATIH2009 cannot properly keep track of the devices, how am I to restore my old Windows system???

Dom, 12/06/2009 - 08:05
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mavi gozler wrote:
But when I try to get the restore operation going, it is able to find the backup, but just after the last step of the wizard, it can no longer find the backup TIB.

I had a similar problem even using the latest ATIH2010 Build 6053, but only when using the linux based boot cd/usb stick. In my case, the drive with the archive on it completely disappears upon starting a restore. Saving and verifying the archive on the drive worked fine, at least for ATIH2010 Build 6053, so its definitely a bug. The partition I was trying to restore gets trashed. And when I click cancel, because the archive drive is gone and I cant select the archive, it says it "completed successfully"! It does seem consistant. The drive the archive is on reappears after I reboot, but the partition I was restoring to is trashed and it cant be undeleted. I wonder if its the same bug (or related to it), and still hasnt been fixed...

mavi gozler wrote:
If ATIH2009 cannot properly keep track of the devices, how am I to restore my old Windows system???

Tell me about it! Sometimes it even lists the same drive twice!

There are a few workarounds that worked for me:

Use the Vista WinPE, or BartPE version. At least with the latest version, that particular problem didnt occur.

Or

Burn the images to DVD and install that way.
But I ran into several other problems when I did that.
(insert disk 9, insert disk 1, insert disk 9, insert disk 1, insert disk 2, insert disk 1, insert disk 2... you get the idea)
To make matters worse, when I burned the DVDs with 1of9, etc in the volume name, I had to manually find the archive on each disk EVERY TIME! Not sure if your version is like that, but I had to keep every disks volume name the same to prevent needing to browse for every part of the archive.

Or

Mount / plug the drive with the archive on it in another computer and use a network or ftp connection to restore.

But ATIH2010 build 6053 was really touchy about the network and ftp servers, and had other bugs as well. So I dont know how far that will get you.

Good luck!

Dom, 12/06/2009 - 09:53
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Have you downloaded and installed the Safe version of the Rescue CD?

This uses BIOS access and doesn't require any Linux USB drivers which might help in your situation.

I would advise having the external USB drive attached and switched on before the PC is switched on, this will allow the BIOS to recognise the attached drives, which will also help the Acronis Linux CD to find and boot the correct kernel drivers.

Windows of course doesn't understand Linux nodes and ignores them.

Dom, 12/06/2009 - 09:39
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I didnt have access to any USB drives while using the Safe version.

But its a good suggestion! Maybe that will work for mavi gozler, and others.

Dom, 12/06/2009 - 10:01
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There are two other options apart from trying all the command line switches and trying switching the BIOS (if it has the entry) to use legacy rather than AHCI interface, which is to contact Acronis with details of the chipset and types of drives in your machine and see if they can make a special ISO for your machine. Or from your account download the standard ISO version.

This standard ISO will be different to the rescue environment packaged with TI - it uses a different kernel and drivers.

The biggest drawback with having an ISO specially built for your machine, is that you will have to go through the whole rigmarole each time you install a new build or version, and of course if you change hardware, you might have to start all over again.

Dom, 12/06/2009 - 10:18
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
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Safe version of rescue CD?

My Acronis rescue system was placed on the 4 GB USB flash drive.

If I attempt to boot with two USB bootable devices on---1. the 1 TB drive with the four partitions and having a GRUB loader and 2. The 4 GB USB drive with Acronis rescue system---my BIOS (HP uses Phoenix) does not appear to let me set the boot order for which USB device to boot from, depending on what is plugged in.

Dom, 12/06/2009 - 10:28
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mavi gozler wrote:
Safe version of rescue CD?

My Acronis rescue system was placed on the 4 GB USB flash drive.

If I attempt to boot with two USB bootable devices on---1. the 1 TB drive with the four partitions and having a GRUB loader and 2. The 4 GB USB drive with Acronis rescue system---my BIOS (HP uses Phoenix) does not appear to let me set the boot order for which USB device to boot from, depending on what is plugged in.

The Safe version can be downloaded from your account page. Register your purchase with Acronis and on the Media ADD Ons tab will be BartPE and the Safe Mode installer.

Why not add the Acronis system to the Grub boot loader? You could have the TI rescue media as an ISO, which Grub can boot and expand from. This is what I do with my pendrive.

Dom, 12/06/2009 - 10:50
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
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Hi Mavi,

What type of CD-ROM drive is in your computer -- a SATA or IDE CD-ROM drive? I can't get the ATI Recovery CD to fully boot if I put it in my SATA CD-ROM drive, but it boots and works just fine if I put it in my IDE CD-ROM drive. Also, in order for it to see any of my USB drives, USB support for DOS has to be fully Enabled (all -- including USB drives, not just support for USB keyboards and/or USB mice) in my computer's BIOS, and my USB drives have to be connected to my computer when I boot so that the BIOS will "see" them on bootup and before the ATI Recovery CD software starts.

If your CD-ROM is a SATA, try hooking up a CD-ROM drive which has an IDE interface and booting with the ATI Recovery CD in the IDE CD-ROM? Then, hopefully, you will be able to browse all of the drives for your TIB files.

Dom, 12/06/2009 - 14:52
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 3
Commenti: 2

This is how I solved the problem:

1. The HP notebook has basically two internal (SATA) drives, both 100 GB drives. I think I explained in this thread that I use one for the C:\ ("code" or "OS") partition and the other is the D:\ ("data") drive, which I pretty store all the stuff I generate or which is unique (except for email and such under the C:\users\\AppData tree). So I copied the entire D drive (72.2 GB of files) to a space on the USB 1 TB drive, then quick formatted it.

2. I then copied the TIB files from the USB 1 TB drive to the D drive

3. I started the restore operation in ATI Home 2009, told it the backups were on the built-in D drive, and then the Acronis loader did not have to worry its pretty little head about storage devices connected externally through USB connectors.

The restore was successful.

The back-and-forth copying, deleting, and copying to and from the D drive added a few hours to all of this, but that was minimal compared to the loss of 3-4 days of work.

Of course, software that loads/initializes and sees all the devices and all the partitions BEFORE a restore wizard is run and then loses track of the devices and partitions AT THE END of a restore wizard question completion has to go to the top of The Most Annoying Software Around. There is really no excuse for software whose business it is to be able to sense connections to storage devices of all kinds, since this should be what sets it apart from the rest. Can it be that super secret driver software that defies interface standards is being used in order to annoy developers on the other side of the interface?

I am sure the other solutions offered here might have worked, but I don't have time to methodically test them as I am rather behind in the work I actually do.

Dom, 12/06/2009 - 19:01
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 0
Commenti: 14

That definitely sounds like one of the same issues I had. I also have an HP Laptop, but mine only has one internal sata hard drive and one internal sata dvd drive. It doesnt have any USB for dos options in the bios. If it did, I would still be using Ghost 2003. 3-4 days work? I spent/wasted over 40 hours of time with this buggy software alone (not counting time waiting for it to finish while I did other stuff and sleeping). I dont think there is any excuse for it. I asked for a refund because it doesnt work with my system, but I havent gotten anything back other than a confirmation e-mail stating they received my request. Its sad that this problem persists even in the most up to date version.

Dom, 12/06/2009 - 22:23