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No incremental backup from command line

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Hello,

I am using True Image Home 2010 (build 6.029).
I start an incremental backup job using the command line
"c:\Program Files (x86)\Common Files\Acronis\TrueImageHome\TrueImageHomeService.exe" /script:"c:\Users\All Users\Acronis\TrueImageHome\Scripts\D32ABAB1-143A-41B8-860E-7064A3912B40.tib.tis".
The job runs but always does a full backup instead of an incremental.
When I start the job from within the GUI an incremental backup is performed.
I have detected that when using the GUI the script is updated with entries like

When starting form the command line there is no update of the script.

Any tips or ideas?

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Hello Oliver,

I will certainly resolve the issue you experience.

Please make sure that you have set the following folder for the schedule task execution:

C:\Program Files\Common Files\Acronis\TrueImageHome\TrueImageHomeService.exe" /script:"C:\Documents and Settings\All Users\Application Data\Acronis\TrueImageHome\Scripts\

Here is step-by-step description how to create batch file with task execution. Please create a text document by means of Notepad. Place the following string inside of it:

"C:\Program Files\Common Files\Acronis\TrueImageHome\TrueImageHomeService.exe" /script:"C:\Documents and Settings\All Users\Application Data\Acronis\TrueImageHome\Scripts\CURRENT SCRIPT.tib.tis"

3. Find the following path at your computer: C:\Documents and Settings\All Users\Application Data\Acronis\TrueImageHome\Scripts

4. Find the script that you created just now. Copy the appropriate value (for example, B44A95F2-BA29-43C3-9F88-C2F566E5BCC1) and place it into the Notepad document instead of "CURRENT SCRIPT".

5. Save the file to your desktop and rename it. The file should have .bat extension.

6. Click on the file and check the functionality of Acronis software.


I noticed you are not using the latest build.  You may want to update the build, I am not certain if the issue is addressed in the new build at this point, however it is generally a good idea to be up to date.

Let us know if you need further assistance.

Thank you.

Dmitry:

I think that you missed Oliver's point. He has successfully created a script and a batch file, and he is able to execute the batch file from the command prompt. His point is that a full backup is always performed, even if the script specifies an incremental backup.

I have been reading forum posts describing this same issue ever since TI version 10. Version 10 had this bug, and version 11, and TI 2009, and now TI 2010. Again, the scripts correctly execute if they are started from the GUI, but no matter what is specified in the script, a full backup is always made if the script is executed from a command prompt.

Also, your instructions are incorrect for Oliver's system. He is running either Windows 7 or Vista. Your instructions and paths are for Windows XP.

Go to this post http://forum.acronis.com/forum/5940
open the attached zipfile, find the PDF and scroll down go to page 20.

You will find a detailed explanation of the bug and the solution.

The short answer is you MUST run a task at least once from within the acronis GUI.
After having run the task once in the GUI you are free to do any mix of command line runs or gui runs without issue. However if you ONLY run a task by command line and the task has never ever been executed from within gui then a command line run will ONLY produce a full backup.
If you want more details review the document mentioned.

oracledba:

Good find. Your explanation makes sense.