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 I have created a scheduled task to make a daily image of a backup partition. The task creates a full backup each day and overwrites the previous file. The task completes OK and creates a new file as scheduled. However, in the Recovery/Disk Backups section of TI a backup archive is displayed for each day despite the fact that the files have been overwritten. This problem occurs on a laptop but not on a desktop on which I have an identical task.

Any clues as to why this is happening?

Thanks for your help

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Hello Davisj,

Thank you for finding time to open the thread regarding this issue. I will certainly be glad to help you.

It is hard to say for sure what went wrong due to the lack of investigation information, so I'd like to take a closer look at the issue. Could you please gather the following data:

  1. Screenshot of the backup location
  2. Screenshot of the Recovery/Disk backups section
  3. Acronis Info

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

davisj,
It might also be of interest if we knew that both computers are running the exact same build and version of TrueImage Home