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Non functioning product

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I purchased online through downloading this version of acronis. It has never functioned and the warning i recieve for clearing acronis off my computer is not good and says there is no guarantee that my files will remain intact.

Can i obtain a disc that would allow me to boot up and do the backup to my external harddrive so that i can clear the version on my laptop and then reinstall acronis?

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I have an older version of acronis that i use on my other laptop, and like it very much. but i find that Acronis help and the website are not up to par and this has been a very disappointing experience .

Leonard,
You can create a Recovery CD from within the product. Go to the Tools and Utilities section and select the "Rescue Media Builder". You can use the recovery CD you create to back up your system before un-installing. Also if you have not downloaded the User Guide, you may want to take a look at that before removing. Here is the link to the User Guide for ATIH 2012 :http://www.acronis.com/download/docs/atih2012/userguide

I tried that, none of the features function and will not let me reinstall. I have the guide already but it is of no help. My problem is in the installation. which like i say i can not install over and it won't allow me to uninstall, and the dixk clean tells me it more than likely will not work and that i shoiuld back up my disk before using.
Feels like i am between a rock and a hard place.

If you sign in to your Acronis account on the www.acronis.com website, you can download an ISO of the Recovery Disk and burn it to a CD. You should also download the ATIH 2012 cleanup utility and run it. http://kb.acronis.com/content/24545. After running the cleanup utlilty you could try and install 2012 again. Be sure to download the latest version of Acronis True Image Home 2012 (build 7133) from your online account before attempting to install again.