Non Stop Back Up Does Not Work
I am currently going through "hoops of fire" with Support.
Every time I try to start Non Stop Back Up I get this error message:-
(0xD60021)
Tag = 0xF8C74554441EAA16
The RPC server is unavailable (0xFFF0)
code = 800706BA)
Tag = 0xBD28FDBD64EDB8B9
The RPC Server is set for "automatic" in Services.
I have done clean uninstall/reinstall with additional Scheduler and SnapAPI installs.
I have sent report after report and still they ask for more info.
I just want the bloody thing to work.
Are we all "Beta Testers"? If so they should have the decency to tell us as I'm wasting so much of my time trying to fix a problem.
I also wonder if turning this on turns off the Windows VSS service - I don't see any versions in my files properties versions tab.
I look it Services - it is set to Manual and not started.
I am disabling this - it doesn't seem to work very well and doesn't do that much more (if it did work) than Windows built in systems do.
Just upgraded to new version. I get the same exact error message, but there are different ways in the program to turn on non stop backup. Something worked, but im not sure which one, and i dont think its consistent. Also in recovery, it doesnt show any files if i click on "Recover with Time Explorer', but when I right clicked the backup , and then the recovery option, it worked. Certainly not the way a program meant to make things easier should work.
After over 1 week of back and forward to Support I got the following message last week that my problem "has been escalated to a tier 2 support professional." I'll report back when, and if, I get a result.
After over 1 week of back and forward to Support I got the following message last week that my problem "has been escalated to a tier 2 support professional." I'll report back when, and if, I get a result.
Hi Brian,
any answers from Acronis?
Johannes
I'm having the same problems with NSB. It just stops working. I only noticed around two or three days after it stopped. Now, when I start it, it stops right afterwards. And I switched to NSB after I couldn't really get scheduled backups to work properly -- the setting to restart backup after a set number of backups are made wasn't working, so the backup was very quickly filling up my drive, and I'm using a 2TB external.
To add insult to injury, for some reason scheduler still thinks its running my scheduled backups, even though it isn't, I discovered when I checked my event log to see if I could learn anything about NSB.
Acronis -- you should step up to the plate here. This ain't good.
Hello all,
Please accept our apologies for the delayed response.
Let me comment this situation.
First of all, if some of you experience the issue with "RPC Server Unavailable" error message, there's one easy fix for this situation. The cause is that Acronis Scheduler service and/or processes are not running properly. This service is responsible for executing scheduled tasks. The solution is described in this article.
Regarding the issue with Non Stop Backup stops working - I would recommend you to wait for our next update, since we spent many time by collecting and investigating Non Stop Backup issues on this forum and forwarding them to Development Team. The most common issues were fixed and will be included to the next update.
We will keep you updated. Thank you for the cooperation!
Regards,