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Option Universal Restore appears not before recovery

Thread needs solution

Hello,

i have Acronis True Image Echo Server for Windows with Universal Restore. But when i will restore an Image i get not the Option to choose Universal Restore. I read in another Forum that this is a bug in a Build. How can i get a working Version ?

Thanks for help
Bernd

0 Users found this helpful

Hello Bernd,

Do not worry, I will help you with this issue.

Yes, we had a common issue with old Acronis True Image Echo Server for Windows builds, but it has been fixed in the latest build (8398).Could you please install it and check for correct Universal Restore Option?

You can download all necessary files from Registered products and downloads section in your account.

If you have not registered your product on our web site yet, we recommend to do it in order to receive free updates.

- Choose Product registration
- Enter the serial number for your Acronis product in the corresponding field.

If you're still facing this issue, please send me a PM with the link to this thread, so I can provide you with the ISO file for this version which definitely works.

I'd like to make sure all your queries regarding Acronis products are resolved.
Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.

Looking forward to hearing back from you.

Regards,