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Paid for upgrade and lost it.

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I was invited to upgrade from 2010 to 2011 and if I did so and within a week then I could have it at a discounted price, I would also get an add on special package.
I downloaded, I fully paid, I then got lost ???
I pressed the button to 'confirm' and things locked up and here I refer to the prog, not my PC. Cannot seem to get in touch with anyone at the 'office' HELP

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Hello Derek,

Thank you for posting and welcome to the forum. I will definitely resolve this issue for you.

I found your products in your Acronis web-account. Please do the following to have access to your serial numbers, download links and bootable media download links:

1. Log into your account here.

2. Click on My Products&Downloads link.

3. Download the software.

You can also get in touch with our Support team directly.

Just in case, you can always refer to this KB article and this Lite Guide for help with ATIH 2011.

Please let me know if you have additional questions.

Thank you.