Partitions disapear from list to restore from when USB hard drive is detected

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I have True Image 2010 Build 7154 installed on a laptop running Windows 7.

Using the bootable recovery CD created in True Image, I have successfully used True Image 2010 to recover my C: drive from different external USB hard drives many times in the past. In the past few months, partitions / drives that are shown when a USB drive is not connected disapear when the drive is connected. The first time this happened (back in August), I lost one of the partitions after the recovery and had to use TestDisk to get access to it again.

Today, I was able to see all three partitions on the internal disk and all other drives before I did a recovery (which was unwarrented as it turned out, due to issues with USB 3 disks causing problems when doing a backup).

Subsequent attempts at recovery have had the problem where a partition on the internal drive and the optical drive disapear from the list of what can be recovered when the USB drive is connected. Strangely, all three partitions on the internal drive and the USB disk are visible when chosing Backup in the same recovery session.

Unplugging the USB disk causes it to disapear from the list of what can be recovered from when it is plugged back in, but it it still visible in the list of what Backup can save after being plugged back in.

Any ideas as to why the partitions disapear when a USB disk is connected? What can be done to stop that from occurring?

Thanks in advance.

Dom, 12/16/2012 - 22:58
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Hello Raymond,
I' not completely clear on the issue you are reporting. Are you saying this behavior only occurs when the an ATI Boot CD is used?

The type of hardware and system BIOS you have, as well as the version of Acronis you are using can influence this behavior. What I mean is, device detection may not occur properly if an external device is added or removed (plugged in / disconnected) after you have started the system from a recovery CD.

In some case making a change to BIOS setting can help, but this solution may not work in all cases. This is not a limitation of the product. You might find that no problems occur when you use a device from one vendor, but always happen when using another.

It's always best to have your source and target drives connected prior to booting from a recovery CD. Restarting with the device connected usually fixes this issue.

Lun, 12/17/2012 - 14:53
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Hi,
Thanks for the reply.

I only ever use the Boot CD to recover as I am recovering the C: partition and I have backed up to an external drive. I do usually have the drive connected and turned on before booting from the recovery CD. I was trying different ways of trying to get the partitions seen when I was unplugging and plugging in once in the recovery console.

What happens when the drive is connected is that when the recovery console starts, all internal partitions and drives can be seen when browsing for a TIB file. They are

Recovery C: <= Sony created partition
Unnamed D: <= actually the C: drive
System E: <= Sony created partiton
Optical drive F:
Y G: < the first of the other two partitions on the internal HDD
Z H: <= the second of the other two partitions on the internal HDD

But the external drive is not seen. Peviously, cancelling the browse and the recovery caused the external drive to be detected and going back into recovery and browsing had added it and left the others visible. Now, the optical drive and Y have gone, Z has become G: and the external drive is now H: As this is reminisant of when the Z partition vanished in August, I do not want to proceed.

This has been working fine up until August and after that single issue in August up until the weekend just gone. No changes were made to the laptop's hardware prior to the August failure. Since then, USB 3 drivers have been installed for an ExpressCard USB 3 adaptor. But I had the successful recovery on Sunday, so I do not think it is anything to do with that.

Lun, 12/17/2012 - 17:25
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I have removed the 2010 version and installed the 2013 version (currently a trial but I'll be buying a full license). I burnt a new 2013 recovery boot CD and when booting from that I can see all the partitions when starting the recovery process. I can't explain why the previously working 2010 boot CD started to act strangely but it appears as if the solution is straightforward - although not without cost (sigh).

Cheers

Gio, 12/27/2012 - 19:47
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Raymond,
One of first things you should do is to add a unique name to the drive you know as Drive C. The purpose of the name is to prevent a mistaken identity when selecting a restore partition.I would suggest a name as
WIN-7_C
This can be done very easily inside Windows Explorer or Window Disk Management.
Right click on Drive C name.
choose properties
A window should open allowing you to add the name.

I understand you are using the name y and z for names assigned to the other partitions.

Right now, inside Windows, you drive letters are most sequential (C, D, E, F, G, H) but when you use the Recovery CD, it Linux software based and it uses a method different than Windows when assigning drive letters so the partition may appear with different letters. Understand that the letter assigned by the CD are temporary only for the use of the CD and when you boot back into Windows, the original drive letters will be re-assigned. When booted from the CD, it is best to use the drive names and not the drive letters as they may be different than you are accustomed.

I have seen issues with usb3 and found that some user may have to use the usb2 cable plugged into a usb2 connector inorder for the usb disk to be seen.

Ven, 12/28/2012 - 01:19
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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To restore file from the missing USB drive partition you can try the USB drive partition recovery as it works faster to restore back your lost files as early as you cant even imagine. I have tried this an i have seen it has the ability to retrieve the partition within very less time span. To try it download the software now.

Sab, 01/12/2013 - 02:14