Please help

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Beginner
Messaggi: 1
Commenti: 0

Hi all,

I am a first time user to Acronis software the guy that previously worked with the software is no longer with the company now i'm stuck trying to find out how to build an image.

We are using the enterprise edition installed on a server. I built the laptop and remotely installed the Acronis snap deploy agent on the machine i want to build the image from which by the way is windows 7. I tried to launch the Acronis Image Creator Service from the machine that i want to image and I just get the mesg do you want to allow the following program to make changes to this computer ..I select yes and the program disappears?!?!

Am I doing anything wrong or is there an extra step I am missing?

Thank you

Mar, 11/03/2009 - 19:43
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Messaggi: 4
Commenti: 942

Hello Rami,

I will do everything possible in order to resolve the issue you experience.

I would recommend you perform online imaging using the following step-by-step instructions in order to overcome the issue:

Online imaging means that the master system is imaged live (without reboot or suspending operations). Online imaging can be performed remotely whenever you need. The disadvantage is that you have to install imaging software that is included in the master image.

1. Install Acronis Snap Deploy Management Console and Acronis License Server. Import licenses to the license server.

2. Configure the master system.

3. Install Acronis Snap Deploy Management Agent on the master system locally or remotely, using Acronis Snap Deploy Management Console. Reboot on prompt. Once Acronis Snap Deploy Management Agent is installed, you can image the master system online (without reboot) at any time.

4. Start the Acronis Snap Deploy Management Console.

5. Connect to the master computer.

6. Select Create Master Image -> Next -> Create master image on a remote computer. If you choose Create master image using bootable media, the program will suggest that you create the bootable media for offline imaging.

Let me know if the issue persists.

If the issue is not resolved please attach the error message you receive to your next reply.

I would also recommend you to look through user guide for detailed description of basic actions with Acronis Snap Deploy 3.0 for Servers.  

Thank you.

Lun, 11/23/2009 - 08:47
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