problem with backup of application data (Acronis true image home 2009)

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Today was the first time I received an error message during backup via a scheduled task that a file / a folder cannot be written. Creating the task new does not help.

Log file is indicating variable "APPDATAT" is missing
Tag is 0x945e498875687EBB -> see attachend pdf.

I recently upgraded to build 9809.

Are there any known bugs / workarounds on that matter...?

Thanks and Best Regards
Hartmuth

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acronis.pdf 93.96 KB
Dom, 01/03/2010 - 23:50
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Hello Hartmuth,

Thank you for posting your question, I will be happy to help. Please accept our apologies for the delay with the response.

To resolve the issue you should update the SnapAPI module.

- Go to Start -> Control Panel -> Programs and Features;

- Check if there is the SnapAPI entry in the list of installed programs;

- If there is the SnapAPI entry, click on it and choose Uninstall.

- Open Start -> Run -> regedit;

- Remove the current SnapAPI drivers as described in Removing Acronis SnapAPI Drivers.

- Reboot the machine;

- Rename the snapapi.dll and snapapivss.dll files to snapapi.old and snapapivss.old in the following folder:

Windows 32 bit: %WINDIR% -> system32
Windows 64 bit: %WINDIR% -> syswow64

- Download Acronis driver update and extract it;

- Install the extracted file (with disabled logging).

- Reboot the machine.

The issue should be resolved. 

Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.

Thank you.

Gio, 03/04/2010 - 09:58
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