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Problem Displaying Acronis True Image on Screen

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When attempting to open the application, the initial window displays completely off screen. Other applications display normally. What to do?

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Kurt, sorry but we will need some more information if we are to try to help you with this issue, what version of ATIH are you running, what version of Windows do you have?

If the Acronis application opens without error but the main program panel is not shown because it is located off the Window display, then you should be able to still use the window controls as shown in the bottom status bar to maximise the program or to try to move or resize the panel.

When clicking on the icon in the bottom taskbar I see that typical ghosting image of the program window-box zooming to the taskbar icon...but from offscreen (far right) to the task bar icon.

 Yesterday I used the offical Acronis support team.  They used remote access to my system and fixed it.  They suspect it was some currupt files somewhow.  It took them 50 minutes, trying all sorts of things.  Finally they did a super clean uninstall (more than my earlier generic uninstall) and re-install.  It works fine now.

Thanks for the speedy reply.

Kurt, thank you for providing feedback, this may help someone else if they encounter the same issue.

FYI... I get applications off the screen at times - not related to acronis.  This little trick always works when it happens...

http://www.howtogeek.com/howto/windows/bring-misplaced-off-screen-windo…

Basically, in the task bar... hold shift + right click and select move.  Then use an arrow key and now you have the windows "grabbed" and can use the mouse to quickly bring the windows back into view.