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Problem with Seagate Disc Wizard

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Hi,
Hope this is the correct forum for this topic.

I have been using Seagate Disc Wizard to clone my Hard drive to a USB hard drive for a few years now - creating regular backups.

All of a sudden, when I try to clone the disc I get a message saying that it has failed to initiate a disc clone.
The source disc is 250Gb and the target disc is 150Gb, but the content on the source disc is only about 100Gb. This has been the situation since I started using Disc Wizard but all of a sudden it is saying that the clone cannot take place because the target drive is smaller than the source drive.

I have tried formatting the target drive so I know that there is sufficient free space on the disc, I have also downloaded the latest Disc Wizard version but the problem remains.

Could anyone offer any guidance on this please?

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Roger:

Try running chkdsk /r on the source drive. If the source drive contains file system errors, Disk Wizard will revert to sector-by-sector mode where it attempts to copy each and every sector to the destination drive, and 250 GB obviously won't fit on a 150 GB disk.

In normal cloning mode only the used sectors are copied, so if you have less than 150 GB on the source disk it will all work out.

Thanks for the suggestion Mark, I have actually run chkdsk on the target drive but not the source. I will give it a try and report back.

Hi Mark,

Ran Chkdsk as suggested but still got the same problem, any other suggestions please?

Roger:

Did you use the /r option with chkdsk? How many partitions are on the source disk? You need to check all of them. View the disk using Windows Disk Management to be sure that you get them all checked.

Mark,

I did use the /r option when running chkdsk.

The attachment shows a screen shot of the information from Disk Manager, does this suggest any problems to you?

Thanks

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70504-96409.pdf 98.65 KB

Roger:

No, it doesn't. I see that you have a single partition that you're backing up, that it has 95 GB of used space, and that there's 149 GB of space on the disk that you're backing up to.

If you've run chkdsk on the C partition with the /r option and allowed the PC to reboot to carry out the chkdsk operation, then your file system is probably clean. But you should check the Windows event log for the chkdsk report to see what it says. http://forums.techarena.in/windows-xp-support/42429.htm

The usual cause for the symptom that you're seeing is that the file system being cloned or copied has bad sectors or has file system errors, and chkdsk can usually fix these unless the disk is near failure and there are too many bad sectors to fix.

Chkdsk results display. This is for an XP Pro system.

Ok, thanks for the replies.

I have attached the results of the chkdisk test (sorry -don't know how to insert a screen capture in the body of the message like GroverH has)

Does this help with diagnosis?

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70522-96412.pdf 174.6 KB

Roger:

In the report that you posted, chkdsk did find and clean up some file system errors. So if you've run chkdsk again after this and it doesn't find any further errors, then that rules out the usual cause of your symptom. If it keeps finding and fixing the same errors over and over again then that points to unrepairable NTFS file system errors on the source disk.

Since running the chkdsk in your posted report, if you've tried cloning again with Disk Wizard and it still fails then there must be some other cause of the problem. Since you've already tried the usual troubleshooting step of checking for and installing the latest version of the software, at this point I'm at a loss.

If you want to continue to troubleshoot, use Windows Disk Management to delete the partition on the external disk, leaving the entire external disk as unallocated free space. Then try the clone again. Disk Wizard doesn't need to have an existing pre-formatted partition as a target. See if that results in any change in symptoms.

Roger,
Here is a link on posting a screen shot but you really already know how. Just substitute a picture file instead of the pdf when you upload.
http://forum.acronis.com/forum/12605#comment-37890
http://kb.acronis.com/content/6377

All that is important is that the image is uploaded and available as an attachment. Whether you take the time and effort to have the appear displayed is a matter of personal preference.

Thanks for the replies so far.

As suggested I have run chkdsk again and tried to clone the disc but still no joy.

Attached is the eventviewer screen after running chkdsk for the second time - looks ok to me, what do you think?

Is this the end of the road regards troubleshooting this problem, do I need to look for an alternative program to clone the disc?

Thanks for all your assistance

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70698-96433.png 2.25 MB

OK,

Just to update things, I have given up on this now -can't really afford to spend any more time on it.

I have downloaded a program called EASEUS Todo which does exactly what I want it to do without any fuss (complete clone of hard drive).

Thanks to all who tried to help, still can't understand why a program which worked ok for a couple of years suddenly threw up this problem which could not be resolved.