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Probleme true picture serial number 2015

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I possess a true picture of my license 2014.Lors recording, an update was offered to True Image 2015. I downloaded the update but the serial number does not work! how to do?

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Hi Pierre,

as far as I see under your account, you have a full license of Acronis True Image 2014  and an upgrade license of Acronis True Image 2016. 

To activate Acronis True Image 2016 on your machine please make sure that you are using a correct installation file (latest Acronis True Image 2016 build is available under your account) and then follow this instruction. First you'll need to insert your upgrade serial number and then program asks you to enter a serial number of a previous version.

Thank y you,