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problems with pendrive usb after acronis true image installation

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after installation of the program, my pendrive usb, one of 4gb and one of 16gb, don't work

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Erica,

When you say don't work, what happens - are they recognised but you can't access them or aren't they even recognised by Windows?

Does any USB drive work?

Erica,

Do the drives still work when you plug them into another PC or do they then show up as unformatted?

Have you tried running a repair install of 2012 in case a file didn't install properly, or uninstalled 2012 and made sure your USB sticks work on the PC again?

Was there an MS update between installing and finding out the USB sticks no longer worked?

Which OS are you using?

Run an Acronis report and attach it to your support request if you are able to make a request.

What build of 2012 are you using and is it an english language version or Italian?

I think if you are still within your 30 days of purchase, you should raise a support case with Acronis.

when i have installed acronis, im events register says:
file di configurazione non trovato, impossibile crearlo

configuration file not found, create it impossible

Erica,

Could you answer some of the questions in my post #3? The Windows Event log may or may not be giving a clue at this moment. Does the configuration file message show as a warning or an error?

Does True Image open OK and does it see your drives apart from the USB Pen Drives?

If you open Windows Device Manager is there a question mark against the Acronis entry?

1) they then show up as unformatted.
2) Yes
3) No
4) Windows 7 64 bit
5) Build 6... in Italian

I tried the 2010 and 2011 versions, same result
I tried Macrium Reflect, and no problem, thanks