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recovery cd boots into black screen

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I just purchased a new dell XPS 8500, when I try to boot from the recovery CD I create it just goes to black screen upon choosing true image home 2012, this is build 7119, I have tried 2 different ways: 1: creating the recovery CD from the application and 2: create the recovery CD from the ISO image downloaded from the acronis website, both have resulted in same problem.

Also the O/S is windows 7 Ultimate 64 bit

Any ideas?

0 Users found this helpful

Most likely this is a problem with Linux drivers that enable the CD. You can try the SAFE option, BART media if you have access to a Windows XP computer, or you will have to try with the Plus Pack to create a WINPE-based disk.