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Recovery mega fail!

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OS: Win 7. Backups done via Acronis True Image Home to Ext HDD every day.
Opened up one morning to find Win 7 startup sequence froze just before the 'flag' was complete. After several attempts to recover that I had to re-install Win 7 from the recovery cd. Once that was done and the appropriate Win 7 updates installed (2 hours) - Went into the Restore process. Restore put me back to the startup freeze.
In exasperation I have installed Win 8.1. That fires up and works OK but I am now in a position where I can not seem to recover my data files.
Any ideas?

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