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Recovery problem with Acronis 13 & Windows 8

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Having successfully used Acronis 10 for many years I have now had to "upgrade" to Acronis 13 because of incompatibility problems with Windows 8. The result is, I regret to say, disastrous. I have spent countless hours trying to find my way to doing relatively simple things (backup and restore), but am snowed under by a mass of semi-comprehensible and irrelevant features constituting, I suppose, 'improvements'. I am now stuck trying to retrieve a complete disc restoration by it announcing that it can't 'find version 10' ( which must surely have been deleted or upgraded when I bought Acr. 13), and if I wait it then says it cant find version 11.
Is it not possible to make version 10 compatible with Windows 8 so that I can go back to it? I am wasting so much time that I begin to feel I may have to abandon ship.
Sorry for the diatribe which I know is not your fault, but it makes me feel slightly better to get it off my chest. Any help you can give will be much appreciated.

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John,

First make sure you are using the recovery CD with the patch that is available for Windows 8 systems if this is an OS image you are trying to recover.
From the recovery CD are you able to validate the archive?

From within Windows are you able to either mount or explore the archive?

Is the archive made up of split images as on a CD, DVD or FAT32 partition? If they are you might need to move them to an actual hard drive so that they are all in one place.

2013 can read 2010 and v10 (note they are different products and I'm assuming form your description you were using v10).

John,

The patch for the recovery CD can be found here, you need to install it and then remake the recovery CD.

I too am a long time Acronis user having MAJOR problems with Acronis 13 and Windows 8 -64bit. I have a HP laptop with Win 8 loaded as a "lead the force" try at winning myself over to Win 8 from Win 7. I upgraded the machine to Win8 pro from Win7 pro and all went well. Then, I made an Acronis 13 backup of the ~500GB system. All seemed to go normally. Then, as a test, I tried Acronis 12. Incompatible. As a second backup, I did a full image backup using Macrium Reflex. That went fine too. Then I tried to RESTORE my laptop using the Acronis Image. All SEEMED to go OK, but it was REALLY slow. It took about 18 hours over a 1GB/s LAN. Unfortunately, Many of the programs of the Acronis Restore will not run. Win 8 does boot OK. So I went back and tried the Macrium Reflex Restore. The image transferred in less than 3 hours and the restore worked perfectly as far as I could tell.

I also tried using Acronis 13 to "mount" the 500GB image to see how that worked to transfer files over the 1GB/s LAN. S.L.O.W.L.Y is the answer. But all the files that came over seemed intact, but moving about 450GB of folders took about 30 hours. Both computers are quad core machines.

JoeM

Colin,

I successfully loaded the W8 patch and Acronis loaded at a normal speed. I was also able to create a new Start up disc.

Shortly after this, for no apparent reason, my PC crashed and it (internally) took me through the disc repair system, which failed, so it reformatted my C: disc destroying all my information. Having a full backup I was not too worried until I found that my new start up disc would not load. I go to the boot menu (F9) and direct it to start from Acronis, then I either choose F11 (as directected) in which case the system just hangs, OR wait in which case it says the disc can't be found. So I am seriously stuck.

A further complication has now arisen in that the PC says the C: disc needs repair, which it does (again) automatically. However, having reloaded W8, it then announces, without reason, that it can't load recent Windows updates. No explanation and no indication what to do. I am not pleased.

Help much appreciated,
John

John,

What do you mean by the boot menu? Are you referring to where your PC/Laptop/Tablet starts up and offers options such as changing boopt order or entering the BIOS, or are you referring to an actual Windows 8 boot manager options?

I'm also confused as to why you are using the F11 option I assume from within the Acronis recovery CD. The patch should be enough to allow the CD to boot into True Image.

There seems to be many problems here and it is difficult to sort out what might be True Image 2013 and what might be either a Windows 8 or hardware problem.

You mention that the PC crashed, exactly what happened (there is no point trying to puzzle out a TI problem if it is actually a hardware one, circles and going round them come to mind).

As I understand so far.

1. The PC crashed.

2. You attempted to boot from the recovery CD which includes the W8 patch and it 'gets stuck', exactly what happens, whereabouts in the boot procedure do you get to, what is on the screen?

3. You get a message the disk needs repair, when and where do you get this message?

4. Somehow you are back running Windows 8 and it now refuses to run Windows Updates, or it doesn't recognise the updates you have already downloaded?

5. Have you checked to see if W8 still thinks it is activated, if it has deactivated itself (possible with a re-install or repair) it won't download updates, you need to reactivate Windows 8.

I wil be replying to your PM's at a later stage, but when I reply you will either get an email telling you you have a PM with a link, and/or when you come to the forum there will be a number against the menu item 'Messages' top left margin of this forum, this will be how many PM's you have waiting to be read, click on that option and it will take you to your messages. My answers will appear underneath your original PMs to me.

Replies will be a little slow in coming as I'm having problems of my own with OS2 installations and Disk Director11 Server wiping out my hard drives.

Colin,

I am afraid I have confused you. The boot menu is the menu I reach when I switch the PC on with escape pressed followed by F9. I then reach the boot menu to select Acronis so it should then go to the external Acronis disc to boot from. It took me a long time to find out this was necessary.

Having done that, a new screen appears which includes a statement that, for booting, I must press F11 to 'use Acronis', which I do, but then it just hangs. If in stead I skip F11 and wait, it then says it can't find the disc and I'm no further forward.

Because the crash occurred sometime after I found (following repeated efforts with old 'unpatched' and new discs) that I couldn't boot for TI, I feel they are very likely to be separate problems. To all intents and purposes my PC is now working normally (in absolutely basic form) with Windows, Explorer etc. but without the ability to update W8. The 'disc repair' message appeared on screen out of the blue and went through an apparently successful repair process. It is just the updating of W8 that now fails, although all else appears normal.

Clearly I have got to get my HW problems sorted out, but I think a proper TI disc would probably still work. Is it possible to download one to try?

As far as I understand (and I don't know how to recognise it) Windows is not deactivated - just not updated.

Incidentally, now that I again have access to this forum, answers to the PMs are not necessary, but thanks anyway.

Sorry to hear of your own problems. Can I help??????????!!!!

John

Colin,

Further to the above, I find I have a copy on my external disc of Acronis from 6 months ago, which I assume (hope) is v13 not v10 and which i have now transferred to my C: disc. Unfortunately I don't see a way of installing it but presumably, if I could, I could then load the W8 patch and create a new starter disc. There is no install, setup or .exe file that I can find.

John