REFUND REQUESTwithin 30 Days - no Refund and No Response
I sent in a refund request. It had been about 20 days since my purchase. I listed the various reasons . . . there were plenty.
- Sync Error message upon Acronis startup
- Inability to read my 2010 archives
- No Backup of Outlook with Full System Backup - Outlook
was NOT RUNNING at the time
But no response came and no Refund was issued.
Having been victimized by this amateur, buggiest app ever - I am very VERY ANGRY. And I was a consistent paying customer, who bought 2 previous versions. I wanted to update from 2010 because it does not delete previous Backups (a verified bug) and my drive filled up as they ran. I cannot believe the number of issues this 2012 version has.
Their policy states that the software is refundable within 30 days - so why no refund ??
Hello Ken and Grover,
Thank you for your posts and I appreciate your help Grover.
Ken, let me provide you with additional assistance please. I am very sorry for the inconvenience, it is not clear what caused the delay, but I assure you that we will take care of your refund request.
Please let me know if you have additional questions.
Thank you.
I also have requested a refund due to all kinds of problems with the new software. I completely lost confidence in the backup system. Support tried to sort it out but did no good. I received an acknowledgement of my refund request November 30th but still no refund. I wrote again yesterday thru support giving them my case #. All I got was another letter assigning another case # and telling me to ask help from support to sort out the software. I am finished with the software and no longer use it. This is very shabby behaviour from a major company. What do I do next, charge the sum back to Master Charge?
Hello George,
Thank you for your comment. I am really sorry to hear about these issues and I will do my best to help you.
We have several cases in our system, it is not clear what caused the delay at the moment, however, I will forward your feedback to our Management team and we will reach out to you as soon as possible and sort this out.
Should you need additional help feel free to contact me directly.
Please let me know if you have additional questions.
Thank you.
When someone contacts a tech support system, the normal routine is for a ticket/case to be created, the request notified of this, and the case assigned to one of th staff (along with the pile of cases she or he already has). Turnaround time depends on how fast the staffer can move through the pile and how big the pile is.
Refunds usually don't get entered until the end of the month and don't show up as posted by the credit card issuer until the follwoing month (the cred card companies like to float the money as long as they are legally allowed). So a refund might not show up for 2-6 weeks after the refunder has decided to refund. In most cases, the refunder would notifier the requester as soon as it has decided to issue a refund.
You'd have a hard time trying to charge back on your credit card. A cord haolder can contest a chanrge but if it's not done before payment has been issued by the card company, it's tough getting the money back through your card.
I also have requested a refund due to all kinds of problems with the new software. I completely lost confidence in the backup system. Support tried to sort it out but did no good. I received an acknowledgement of my refund request November 30th but still no refund. I wrote again yesterday thru support giving them my case #. All I got was another letter assigning another case # and telling me to ask help from support to sort out the software. I am finished with the software and no longer use it. This is very shabby behaviour from a major company. What do I do next, charge the sum back to Master Charge?