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reinstallation of True Image 13 - cant get the serial number to accept

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Just wondering if someone can help please. I bought TI 2013 last May and have had some issue recently. I decided to uninstall and then download from my account. The download was fine but when I put my serial number in it says I have entered an upgrade serial number and I need to put a previous one in. I done have a previous serial - any ideas please on how I can activate? Thanks

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If you purchased a version prior to 2013, hopefully you registered your prior serial number and it is available at our web-acct from where you downloaded your files. See my signature link 9 for some possible help.

You can also contact the forum moderator via private message for more help.
https://forum.acronis.com/messages/new/36716