Replaced motherboard and hard drive, now cannot install Acronis TIH
I had to replaced the motherboard and hard drive on my main PC due to hardware failures. I had Acronis True Image Home v13 insalled and now when I try to reinstall it, the serial number won't activate because it sees this as a different PC than the one it was originally installed on. Is there a fix for this or am I stuck? Much thanks!
James,
Thank you! I followed these instructions and it worked.:
"There is a soution to be able to de-activate and re-activate on the same computer when this happens. If you have received the "too many activations" and are connected to the internet and the website returns "error" when you try to de-activate, you can leave 2013 open and disconnect from the internet and then select "activate" from the "help" button. After 2013 tries to activate and can no longer find the internet connection, you will be prompted to choose from: Try again, Retry automatically later, and Activate from another computer. If you select "Activate from another computer, this will generate the "installation code" for your system. Then save the file, but leave the "activate from another computer" window open. Re-connect to the internet, open a browser, and go to www.acronis.com/activation and follow the proceedure to input the installation code using copy and paste or "load from a file" and press "Get Activation code. You are then presented with the "You have reached your activation limit" page where you can select "Move license from another computer" and click "continue". On the next screen, you have to sign into your Acronis account and click the "agree" box and then click "continue. You are then taken to a page where you will see the license (computer) to deactivate and a check box to "agree" to deactivate the product from the selected computer. After selecting the computer to de-activate and clicking the "agree" box, click on "Move License". You are then take to a page that shows the "activation" code and you can save it to a file. (You can also copy ( and paste, later) the "activation code"). At this point you would close the browser and then either paste or "load from file" the activation code and click "activate". "