[RESOLVED] build 6514 boot media - no wireless keyboard or mouse for True Image

I have experienced the same problem. The easiest solution, unfortunately, is to keep a spare basic wired mouse handy. That's what I have been using! The alternative is to tab (and possibly Alt Tab) through the dialogues and buttons. That also mostly worked for me except when I wanted to pass the page where one can place user comments to go with an imminantly to be created backup. I couldn't get past that page using just the keyboard!

I tried making a backup with 6514 and a validate with the boot disk from 5551 and it seems to work.

Another option would be to add the PlusPack and then be able to create either a Win PE disc or create the excellent Mustang's PE Builderer 2. This uses Windows drivers plus you can add your own custom drivers.
http://forum.acronis.com/forum/17630

I am using a Microsoft 3500 wireless mouse on a Win7 Asus laptop and have no issues with the normal TI Recovery CD 5551 or 6514.

I've used #6514 this evening with a logitech wireless mouse but wasn't able to get the cursor to move until I plugged in a basic wired mouse. I'll try booting from the #6514 boot DVD I made this evening again and see what happens.

Same here ... lost wireless with a Logitech mouse on 6514.

Same problem here with Logitech M525 wireless mouse.

Well, I plugged in a different Wireless mouse and that worked OK.

Must be something to do with the Unifying software - but odd that it works in the previous version of the rescue media.

Hello,
Probabely same problem.

I use the boot media created with the newest Acronis True Image Home 2013 build 6514.
I use wireless keyboard K360 and mouse M235, both from Logitech.

Starting Acronis TI 2013 CD, I can use mouse on the "Starting Acronis Loader" first screen to select "True Image".
But on the followinf screen with title "Acronis True Image 2013" wireless keyboard and mouse don't work.

Then I plug an USB mouse and a PS/2 din keyboard to go forward and do backup and recovery successfully.

It seem a bug in build 6514 (and also in build 5551), Acronis True Image 2012 working correctly at this point of view.

Regards

Hello,
I had the same problem with a Logitech wireless keyboard/mouse. I tried both the built in recovery disk as well as the downloaded recovery iso. Evidently the drivers for my keyboard and mouse were not included. I have windows 7 ultimate 64 bit OS. I created a winpe disk using the instructions located here...
http://kb.acronis.com/content/34318
and then everything worked like a charm. I realize you are using windows 8 and I have not used windows 8 but I assume the process would be similar. It takes a little time to download the AIK file from microsoft but the outcome was well worth my effort.
Here is the AIK download location for windows 8...
http://www.microsoft.com/en-us/download/details.aspx?id=30652
Hope this helps. Good Luck!

MoonDogg

With build 6514 it is now possible for me to start the rescue media under windows 8. Unfortunately I also experience exactly the same problem with a Logitech K750 wireless keyboard and a Logitech T620 wireless mouse. They work fine while booting and also on the First Acronis Loader selection screen. After that I loose both the keyboard and the mouse.

I tried different Linux boot parameters like acpi=off and noapic but also that doesn't help.

Regards,
Michael

I have the same issue with my Logitech keyboard and mouse. I ended up creating a WinPE 4.0 based disk for the time being, but the booting time is very long... So long that I thought that it was not booting.
Eventually it booted up and it was working fine with the mouse and keyboard.

As Thierry Van Roy , my Logitech kit Mk710 (M705 mouse and K710 keyboard) dosen't work past the first screen with the bootable media. Neither in built 5551 nor 6514 of TI 2013. It works like a charm with TI2012. I have to plug a wired usb mouse and let TI decide the name of the "archive". They surely forgot to include a "driver"

Same issue with wired mouse.

I thought updates improved software not regress

Lance,

A problem with a wired mouse is most unusual, what brand, and is it USB or PS2 connected?

Do you have a card reader or an external USB hub connected?

What happens exactly and at what stage of booting from the recovery CD?

Roccat Savu.

Apple wired keyboard.

TI doesn't see anytjing.

I'm really sick of these issues. The newer the verion the less the compatibility.

What's up!

Is the Apple keyboard PS2, Appletalk, USB connected?

I'm assuming from your comments that build 5551 Recovery CD worked OK with this keyboard?

Nope not an apple talk, just a plain apple keyboard.

No need for CD Recovery manager works with mouse and keyboard on first version 5551 with PP.

New version, nothing works. had to use recovery CD from beta.

Also, new version created my first corrupt image

Lance,

You still haven't mentioned whether this Apple keyboard connects via PS2 or USB.

I am now unclear, is the problem in both the Windows version and the CD of 6514 or just with the recovery CD?

As the CD and Acronis Recovery Manager use Linux if one doesn't work the other one won't work either. However it is possible to either add kernel parameters to the recovery CD or possibly ask Acronis to make a special version for your system.

I suspect they might have changed Linux kernel versions in this new build and either the kernel doesn't provide support natively or the drivers have been left out.

As Acronis are at some stage (soon everyone hopes) releasing either an update or patch for the Linux environment as far as wireless mice and keyboards are concerned, hopefully your problem might be fixed at the same time.

same problem with Logitech MK700/MK710 and Mouse M705 :-(

#5551: The Keyboard and my mouse worked (but the software made a wrong backup...)

so, I don't know, what's more bad... #5551 oder #6514

and the best of all: TI2012 worked fine...

after one year beta-status of TI 2013 I hope, you'll bring a version that works...

Hi Colin,

Keyboard is usb. both mouse and keyboard work with version 5551. I haven't used a recovery CD since I think 3084. I usually use recovery manager but with version 6514 recovery manager, no mouse, no keyboard. It's the old CD (3084) that I used

Sorry for the bitching :(
I'm just sick and tired of having versions that fail for which ever reason. I can use a 2010 CD and make a complete image of Win 8

Gigabyte Z77X-UD5H ATX LGA1155 Z77DDR3 3PCI-E16 3PCI-E1 HDMI CrossFireX/SLI SATA3 USB3.0
Intel® Core i7 3770K Unlocked Quad Core Hyperthreading Processor LGA1155 3.5GHZ Ivy Bridge 8MB
G.SKILL Ripjaws X F3-12800CL9D-8GBXL 16GB 4X4GB DDR3-1600 CL9-9-9-24 Memory
Force Series™ GT 120GB SATA 3 6Gb/s Solid-State Hard Drive
OCZ® Vertex 4 128GB 2.5IN SATA3 6Gbps Indilix Infused SSD
OCZ® Vertex 3 120GB 2.5IN SATA3 6Gbps Sandforce SF-2281 Solid State Disk Flash Drive SSD
OCZ® Vertex 2 Extended Sandforce 60GB
2x Western Digital Caviar Black 1TB SATA3 6GB/S 7200RPM 64MB 2X
Liteon 24X DVD Writer SATA Black Retail
Coolermaster Haf X EATX Tower Case Black 6X5.25 5X3.5INT Front USB3.0
Corsair Professional Series Gold AX850 CMPSU-850AX 850W ATX Fully Modular 80PLUS Gold Power Supply
Asus GeForce GTX 660 TI OC
Hauppauge WinTV HVR-2250 Media Center Kit Dual TUNER
Thermaltake CPU Cooler CLP0556 Intel® Core i7 (Socket LGA1155/1156)

I managed to solve this using the YUMI booter. (Google it). It lets you multi-boot from a USB stick (boot multiple OS's}

It boots and runs using my keyboard and mouse with no issues when I select the BIOS alternate boot setup.

It will boot very much faster than a CD, typically just about 10-20 seconds.

It took a few days to work out the issues, but now I have a USB3 flash drive that can boot these defensive modules:

1) AcronisMedia WINPE 4.0 build 6514 (True Image)
2) AcronisDiskDirector 11
3) Windows Defender Offline
4) Linux Mint 14 Cinnamon
5) Slacko Puppy Linux
6) F-Secure Rescue
7) Kaspersky Rescue 10
8) Kali Linux (penetration tester)
9) Parted Magic
10) System Rescue
11) Ultimate Boot
12) and many, many items from PortableApps.com which supplies standalone, free software that is truly portable.

All that fits nicely on a 16 GB USB3 thumb drive with lots of free space.

It took a while to figure out how to make it all work, but I managed to make the USB3 drive and test it on a few PCs. It really is portable.

A very nice backup option. You should look into it.

I would even buy such a phantastic thing! Instead of all us wasting the same amount of time that you needed to find out - why not write down here how to achieve all this?

To make a multi-boot USB flash drive you should prepare yourself to have a lot of free time to experiment and get familiar with these things.
Once you know the process it is not that hard, but there are many steps to follow and many tools, and every one of us has a different set of hardware and software environment.
It is helpful to have an EFI BIOS setup, and I think most modern motherboards come with these.
You will need to make sure that you can at least boot from the USB 2 port on your computer before you try USB 3.
Make sure you are booting through a direct motherboard port and not an auxiliary USB hub.
You may need to change some BIOS legacy options (allow legacy USB support for USB2 and USB3).
You may also need to configure the BIOS USB environment for the port. My system allows the USB to be configured as a CD/DVD (UDF file system), as a floppy (not MBR or partition map), or as a hard disk (has MBR).
I set my port as Hard Disk because the USB stick will have an MBR. On another computer running Vista with an older motherboard I didn't need to do anything special, it just saw the flash drive as MBR and just worked.

These instructions apply to Windows 8.

Download the Windows 8 ADK and install it:
http://www.microsoft.com/en-us/download/details.aspx?id=30652
'ADKSetup.exe' is the name of the installer.

The main things you will need to know are called the Deployment Tools (DISM, OSCDIMG, etc.) and the Preinstallation Environment (WinPE).
For Windows 7 and earlier these things were called Windows AIK and WinPE version 3. For Windows 8 they are now called Windows ADK and Win PE version 4.
The commands are similar, but there are some differences.

You can use these to make portable CD/DVD's containing a working, minimal copy of your Windows 8 OS, either 32-bit or 64-bit.
The 32-bit architecture is preferred because more things run that way and some things only run that way, so you will probably focus on that architecture even if you, like me, run a 64-bit OS.

Here are some links I went through to get familiar with this:
http://www.microsoft.com/oem/en/installation/downloads/Pages/windows-8-…
http://www.youtube.com/watch?v=sp__qYbzNkQ
http://www.youtube.com/watch?v=JmpAMUnbsaY
http://www.youtube.com/watch?v=DEIn0psXSgE (8 demos starting here)
http://msdn.microsoft.com/en-us/library/hh825494.aspx
http://technet.microsoft.com/en-us/library/hh825212.aspx
http://technet.microsoft.com/en-us/library/hh825109.aspx

Two important terms: 'amd64' means the 64-bit environment and 'x86' means the 32-bit environment.

The first thing I recommend you do is get familiar with the ADK by burning a few CDs with your Windows environment and testing.

I started with the Windows 8 64-bit environment following these steps:
http://technet.microsoft.com/en-us/library/hh824972.aspx#bkmk_1

You need to know about copype, dism and Makewinpemedia. They are easy to use, but they only run on the command line console and the commands are quite long. I recommend you at least watch a few of the YouTube videos on that last list to see them in action.

To make the Windows 8 environment for Acronis True Image, you will need the plus pack add-on which installs the so-called "BartPE" tools.
The Disk Director Suite 11 comes with a version of the BartPE tools. These are in a zip archive and you will need to extract them.

Eventually I made a version of Acronis True Image using the WinPE 4.0 environment on a CD following these instructions:
http://kb.acronis.com/content/34318
But naturally you need to adjust this for the Win 8 ADK as this is written for WinPE 3.0.
This gave me an ISO image file I called 'AcronisMedia.iso'.

Then using ATI2013 I made a Boot Rescue image (ISO file) selecting only the Disk Director Suite.
This gave me another ISO file I called 'AcronisDiskDirector.iso'.
After I managed to make quite a few CDs, perhaps a dozen, using the x86 environment I focussed on making the USB drives.
I bought a few USB drives (three 4GB USB2 drives, one 16 GB USB 2 drive, and two 16GB USB3 drives). These are fairly inexpensive - for example the 16 GB USB3 drive I bought was the Patriot Supersonic Pulse model that cost about $12.
I eventually managed to get all of these to work on multiple computers.

To work with USB drives you need to understand that they are removable media, so they are not allowed to have partitions. In fact, they rarely have an MBR or a partition table.
We will need to make a USB that has an MBR and look like a hard drive or bootable CD.

There are several tools that do this and I tried several, but the one I ended up using and trusting is called YUMI.
You can read about it here:
http://www.pendrivelinux.com/

I tried using Acronis disk editor to make copies of MBRs, I tried making Acronis True Image disk archives and restoring to a USB flash drive, but the only that that worked reliably for me was YUMI, so I recommend you save a lot of time and just use it.

YUMI lets you install any ISO and any Linux distribution and put as many different ones as you can fit.
Look through the YUMI menu and see which ones you like.
I chose the following to download:
1) Windows Defender Offline
2) Linux Mint 14 Cinnamon 64-bit
3) Slack Puppy Linux
4) F-Secure Rescue CD
5) Kaspersky Rescue 10 CD
6) Kali Linux
7) Parted Magic
8) System Rescue CD
9) Ultimate Boot CD

After downloading all these ISOs I use YUMI to make the USB flash drive.

You need to prepare each USB drive first. I follow these steps:
http://www.themudcrab.com/acronis_diskpart.php

It is very easy to make a mistake using diskpart because you use drive numbers not drive names and all the USB drives I had look alike, so I ended of overwriting several of my drives accidentally during some all-nighters.
I recommend you open the Computer Management console and load the disk management console so you can see the drive numbers and volume names before you start diskpart.

After that, the process is mechanical, just go through the YUMI menu.
For the Acronis True Image Winpe 4.0 iso, I chose the 'Try an unlisted ISO' menu item and for the Disk Director I chose the version that runs from RAM.
All the other things I downloaded had their unique menu item already made.

Even with all those things installed on the flash drive I still had lots of free space, so I tried a few of the portability applications.
I tried these three:
1) http://www.liberkey.com/en.html
2) http://www.lupopensuite.com/suite.htm
3) http://portableapps.com/

Eventually I settled on the last one - the Portable Apps seemed to have the best architecture and fewest bugs from my limited tests.
I went through the app list and downloaded about a hundred apps, including LibreOffice, OPenOffice, GIMP, a few browsers, etc.
Even after all that there is still lots of free space on the 16 GB drive.

Another really nice portable tool is TrueCrypt.
http://www.truecrypt.org/

I use it to make a file that I can import into the Linux run-times. The file contains things like my passwords, WIFI info, bookmarks, etc.
You could make a Winzip archive and encrypt the files, but TrueCrypt goes a step farther and makes the archive a mountable, portable, encrypted file system.

EDIT: fixed some typos, nothing factual changed.

Just posting so as to keep up on this thread. I too have had problems with Logitech mouse & keyboard. I also had posted on another thread which disappeared.

I am posting as well so I will know if a fix is ever made available for this mouse problem.

Arachnaut - thanks for all the details and explanations and examples - much appreciated!

Hello everyone!

Thank you all for given information. We reproduced this issue and will fix it as soon as possible.

We apologize and hope for your understanding, thanks!

Kind Regards,

Sergey

I have a Logitech K350 keyboard and M510 mouse. I've got the same problem - keyboard and mouse do not work with the Recovery CD.

Sergey, thank you for your response (above). Approximately, when can we expect the fix - (days, weeks or months)?

Regards

I have the same or a very similar problem with build 6514 and a Logitech M520 keyboard combo. (The original M310 mouse was recently replaced by a M325). Most of the mice and keyboards mentioned above use Logitech's Unifying USB receiver which might not be entirely happy with whatever is coming at it from the computer's USB port. Sometimes, my keyboard CapsLock indicator lights up and it cannot be toggled off until I restart using the computer's hardware shut-down button. The same loss of user input results whether I attempt to use TI Rescue Media stored on a USB stick, or booting into Recovery Manager using F11.

BIOS support for USB keyboard, USB mouse and USB storage have been enabled to allow these functions to work during boot up, and they continue to work until just before TI loads its main screen. That's the screen where we are supposed to be able to choose between Backup, Recovery, or Tools. I suspect that loading the Acronis device drivers disables Logitech's USB receiver while transmitting something random to the keyboard.

Given these observations, I wonder if there is a command line option which might allow the "stand alone" TI to use the BIOS input services and avoid loading the lowest level of mouse and keyboard drivers? Or else, is the fix very near and coming real soon in the next build?

I was foolishly optimistic when I made new recovery media using this new build of TI 2013 - I should have stuck with the old stuff. I did not think to actually test it until yesterday! In the meantime, I cannot recover this computer should the worst happen - and I have yet to check my daughter's laptop which uses the same version. What does Acronis keep promising? Peace of mind? Safe? Reliable and Easy?

In this case, the OS is Win XP, but Windows is not even loaded when this problem occurs.

Richard,

You could try the Linux pci=bios parameter. You can either make the recovery CD to include this parameter on the page in the wizard where it asks if you want to enter a parameter, or, as you've already made the CD, boot from it and just before the Acronis Loading..... press the F11 key and you should get a DOS style box popup with the word QUIET.... type in pci=bios after the word quiet, alternatively you can remove the word quiet and type the paramater in and now you will see the Linux kernel reporting what drivers it is loading and possibly any failures.

See page 172 of the user guide section 8.2.1.2 for more parameters that might be of use.

Lance Le Claire wrote:

Nope not an apple talk, just a plain apple keyboard.

No need for CD Recovery manager works with mouse and keyboard on first version 5551 with PP.

New version, nothing works. had to use recovery CD from beta.

Also, new version created my first corrupt image

My logitech wireless touchpad doesn't work either. Alterntively if your keyboard works you can press Ctrl+m and use the keyboard arrow key to move the mouse. Corrupted image is maybe the cause my issue for unstalling build 6514.

Sergey Reimer wrote:

Hello everyone!

Thank you all for given information. We reproduced this issue and will fix it as soon as possible.

We apologize and hope for your understanding, thanks!

Kind Regards,

Sergey

I'm having problems uninstalling 6514. Could you please have a look at my thread? http://forum.acronis.com/forum/41687

Same issue for me. I just bought Acronis True Image 2013 and have no mouse or keyboard (on a Logitech unifying receiver) using my boot media. When can we expect a proper fix?

Hello everyone!

I would like to inform you, that we're working on the hotfix now, that will fix this issue, but we cannot say when exactly it will be done.

Thanks for your patience and we hope for your understanding.

Kind regards,

Sergey

what a shame. i've the same problem with a logi mk710 keyboard and mouse. another mouse is not the problem here. but i need a keyboard for the passwort.

Hi,

It's been a while, but when is the fix going to be available?

Lance Le Claire wrote:

Hi,

It's been a while, but when is the fix going to be available?

We never know ahead of time. We're all waiting for the next build to fix a few bugs.

The True Image 2013 build 6528 Rescue Media ISO is available from Acronis support.

Open a case as a recovery issue, and there is no charge for support.

The 6528 build ISO corrects both the GPT disk issue and the mice/keyboard issues. (Per Acronis support)

Hi,

Thanks for the input, but what I would really like is to have the updated software version that has recovery manager fully functional.

Thanks.

Lance Le Claire wrote:

Hi,

Thanks for the input, but what I would really like is to have the updated software version that has recovery manager fully functional.

Thanks.

I agree. I have gotten the updated Rescue Media Build 6528 and it seems to work fine, but it would really be nice to have the program itself updated to be able to build rescue disks (usb drives) from within as it was intended.

How do you download the updated rescue media iso build 6528 without paying for support? Is there a link somewhere in registered users updates.

I went through the chat on Acronis Support. Told him that I had been following this thread and had seen that there was a new build available. I was given a link to the ISO download. Went through smoothly. I have tested the disc I made and it DOES work.

Chat worked, thanks for the help

I obtained the build 6528 iso from support. It just boots into a black screen for me. Obviously there are still unresolved issues. Nothing has worked properly for me since build 5551.

Well i got build 6528 last night. I tried it right away. It finally works greatly.
I have the french version. And by the way the french version comes with a Azerty keyboard ( from France). The tech. support told me : do a CTRL - Shift to toggle from french to english to sweeden ( i think) . At least i have qwerty keyboard (english but qwerty). I'm in Quebec.
I'll keep an eye on this topic anyway.

Thanks!

I got it this morning via the chat. Also for me it worked.

Hello Everyone,

This issue has been resolved and the fix is available in the latest update of Acronis bootable media. Even though the build number is the same we have incorporated the hotfix into it.

Please use the following instructions if you have trouble downloading Acronis bootable media. Please make sure the product is registered in your Acronis web account.

Thank you.