[RESOLVED] Computer crashes during backup - True Image 2013 Build 5551
Hi,
I downloaded the 30 day trial and I cannot get my first backup to run.
It started, showed me that there was about 5 hours to go, so I left it. I glanced back at my computer sometime later. The computer had crashed and failed to restart. I was able to restart by powering off/on.
The log reports backup starting at 21:14, there are four messages "Pending operation 151 started: 'Creating partition image'." the last one timed 22:45 so it had been running for 90 minutes by then.
At some unknown point after that it crashed. (It looks like the system crashed very shortly after this as the last message in the System Event Log is at 22:45. The next one is at 23:14 recording the operating system starting.)
Next thing (in Acronis log) is the start up messages after I noticed the crash and restarted. They appear at about 23:14.
Any ideas where I can get more information about what is causing the crash?
Environment - Windows 7 - fully patched with Windows update, on a Dell Precision M6300.
Issue resolved here.
My Win 7 system hangs fairly early in the process (mouse pointer frozen, clock stopped, requires hard reboot) when I try to do a back up with Validation turned on. With validation turned off, it does the backup without a hitch.
Thanks to everyone who chipped in with ideas. In the end it was something else. I discovered I had a file on my HDD that could crash the operating system; something I didn't think was possible! Once deleted the problem went away.
Details
I have three partitions on my drive. From the log (above) I intuited that the first two were fine and the problem was caused in the third. I tried a backup of just partitions 1 and 2 it worked.
I guessed that it might be caused by somefile on the disk. At this point I thought it might be security related - I have some SQL Server database files on that partition that were recovered from another computer. SQL Server places an ACL on the database files which is often irritating when a database is copied from another system.
I tried doing file based backups for some of the folders on partition 3. The first few worked, but the problem (machine reboots uncommanded) happened in the SQL server folder. I tried a simple xcopy of the folder and hit the same problem. The list of files reported by xcopy let me tie the crash to a specific database (two files). I decided I did not need that database and deleted the files. The system had no problem with the file deletion. I did not investigate which specific file caused the problem. After that the xcopy ran clean and a full backup has also run clean.
I resolved my issue, too. Did two full backups to two different drives and then followed up by validating both of them afterwards. No problems at all.
I have no idea what I did to fix it, but I'm not complaining.... :)