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[RESOLVED] mounting a image does not work with TI 2013, it worked with ATI 2012

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I try to mount a single partition from a four partitions tib image and also from other tib, but the mount assistent does not come to any end. After choosing the partition and the drive letter, the small windows comes up showing progress of mounting with a clock. This windows runs and runs over more than 1 hour until I stop TrueImageTools.exe with task manager. But process "TrueImageTools.exe" is not removed from memory, still exists in task manger process list, only the progress windows becomes closed. I always have to restart computer to get free from TrueImageTools.exe.

Can anybody else confirm this bug? I tried already uninstall and reinstall of True Image 2013. My suspicion are the acronis devices in device manager: acronis TIB mounter and Acronis Virtual Diks Bus. These one are changing intensely since Acronis True Image Home 2012, with which mounting works 3 days ago before updating to TI 2013 (TI 2012 was deinstalled before upgrading).

my system: windows 7 64bit, 2 internal hdds, intel i7 cpu, 6GB Ram, 1,6Ghz.

On another computer with Windows XP SP3 mounting of tib-files works with True Image 2013, but not on Windows Vista 32bit and on Windows 7 64Bit (32Bit I could not test).

Helmut F.

Issue resolved here.

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Helmut,

I have not problem mounting images on my Window 7 64 bit system. Does it make a difference if you mount in R+w versus R only?

I would unisntall, use the clean up utility (follow all instructions very carefully. Do not let the utility reboot your computer. Complete the last 2 checks before rebooting). Reinstall ATI.

Hallo Pat L,
thank you. I will uninstall, use clean up tool, because acronis developers cannot program a correct unistallation routine for True Image. This problem exists since many years, and every year with a new version the same problem by uninstalling older version and installing new version. So they also offers each year a new cleanup utility program.

Unfurtantely mounting of image is not the only problem caused by upgrading true image, also explorer thumbnail view does no more work. After uninstalling TI, thumbnail view works well as before. Mounting of images I will test after reboot.

ok, now after uninstall with clean up utility of all acronis products, reboot computer, reinstalled DD and TI 2013, again a reboot and now mounting of images works successfully. Two files where left in acronis program folder after using clean up and could only be deleted after reboot: ti_managers_proxy.dll and ti_managers_proxy_stub.dll. I removed them manually before new installation of DD and TI 2013. Thumbnail view works also again.