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[RESOLVED] Recovery CD will not boot

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I've downloaded and burned the latest version. When I boot from it, I get to the menu that lets you select True Iname Home, System Report, or Windows boot. Upon selecting TIH, it shows a loading screen, then the screen blanks out and it seems to hang there.

System is an i5-3570 installed on an MSI Z77A-GD65 motherboard with 8 gigs of ram. Trying to clone an SSD drive to a different SSD drive mounted in an external SATA housing. I have tried booting with the external housing connected and disconnected, no change.

Thanks for any help.

Issue resolved here.

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There is a current issue with the support of the 77 chipset. One option is to try to hit F11 when the menu appears and type acpi=off noapic . Another option is to purchase the Plus Pack and to create a Win-PE based recovery CD. Yet another option is to try the beta of ATI 2013.

Some new info, I tried the plus pack disk with the 'quiet' removed and 'acpi=off no apci' in the f11 command line. That's when I got the first screen.

The I tried manually running acronis, that's the second screen.

I apologize for the crummy pics, snapped them with my phone.

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Hello,
I have a similar problem.
I recenty upgraded my PC from an AMD Quad core system, to a Core i7 board with an SSD.
All drives are set to run in AHCPI mode.
My ancient version of Acronis would not boot, so I assumed it was so outdated I needed a new version.
I downloaded the newest version as a trial and created a boot disk to test if it would work.
My old disk gave me the same error as you are getting.
My new 2012 version disk will not boot at all.
I press F12 and select the DVD-RW drive to boot from. It waits for a moment, and then continues to load Windows.
I have 2 DVD drives, and I tried both, but no luck.

I tried my disk in my old Dell XPS M1710, and it boots fine.

Does it not support my hardware, or does it not support ACHPI?

Is there any way to get hold of the Windows PE Boot Disk on trial, as I need to make sure it works before I buy it!

Thanks
Simon

The_Bishop,
You need to create a WinPE based disk after you have installed the Plus Pack. Look up the instructions in the help files.

Simon Grove,
You will have to fork out the money for the Plus Pack. I am not sure whether a Plus Pack purchase is covered by the 30 day guarantee. You'd have to ask Acronis Sales through the chat.