[Resolved] Synchronization not starting. Only desktop.ini is created.

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I have configured a local synch to a cifs share on a nas device.
Initially it worked but some time it stopped without any reason.

Now I can create synchronization jobs whatsoever that do not start to synchronize.
Even if I create local synchronization jobs to another local harddisk it is not starting to synch. The only thing that happens is that both in source and target a desktop.ini file is created.
In the logs I get errors like: Failed to open synchronized folder X:\xxx (or similar, since my error is German), which is the target folder.
This error appears if create a local synch with a NAS share or if I create a local synch with a folder on a local harddisk.

Dom, 02/12/2012 - 09:43
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Hello Markus,

Thank you for your post.

Are you using any special symbols for your folder name? Could you post the name of the folder here, or send it to me via a private message please. I would also need to take a look at this report.

It is possible this issue occurs because of the symbols, however there is little information at the moment.

Please let me know if you have additional questions.

Thank you.

Gio, 02/16/2012 - 16:32
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 5
Commenti: 4

The problem is solved together with the Acronis guys.
In the end it was easy, but the most important hint was not being displayed in the Logs of the application but just in a log file that was located in C:\ProgramData\Acronis\TrueImageHome\Logs.
I had the share mounted with another user account than I configured for the Acronis synchronization job.
As Windows only connects to a resouce with one user/password within one session it was throwing an error in the logfile telling me to disconnect my other share mount. Unfortunately this was never either shown as a popup window or in the event log within the application.

After unmounting the share and mounting it with the same user that was used in the synchronization, everything was working fine.

Thanks to Anton and Vadim for the support!!

Mar, 03/13/2012 - 11:26
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commenti: 3268

Hi Markus!

Thanks a lot for the follow up, we really appreciate it!

And we're happy to hear that the issue got resolved, that's great. If you need anything else - let us know, we will be glad to help.

Thank you!

Mar, 03/13/2012 - 14:51