(Resolved) True Image Home 2013 - BSOD with Win7

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True Image Home is now generating BSODs regularly on my Win7 box. I don't have to be doing a backup - just doing a "Generate System Report" is enough to set it off.

It looks like the culprit is our old friend snapman.sys. I see from other posts that there may be updated versions of this driver available by PM from Acronis people on this forum.

I can't seem to report this issue via the support section of Acronis's website - it tells me the support period for my product has expired.

I've attached a screenshot of the BSOD, a system report (generated from recovery disk - trying to do it from Win7 causes BSOD) and minidump file.

Any help appreciated, thanks.

Allegato Dimensione
bsod.jpg 2.09 MB
acronissystemreport_may_8__2014_5_12_41_pm.zip 349.55 KB
050814-30950-01.dmp 152.11 KB
Gio, 05/08/2014 - 19:11
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Greetings,
Why do you think the problem is caused by snapman.sys?

By chance, have you performed a chkdsk /r on all disks / partitions?

Have you tried to perform a repair install of the program?

Ven, 05/09/2014 - 07:09
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thanks for replying. To answer your questions:

Running WinDbg on the minidump file pointed to snapman.sys as the likely culprit.

I have run chkdsk /r on my disks. I've noticed the program BSODs without doing a disk read/write op. I think I managed to crash it one time just by selecting "Help/About True Image" from the program menu!

I have de-installed and re-installed the program. I haven't tried running the cleanup utility between de- and re-install. I might give that a go. One other idea I have is to disable ReadyBoost on my system drive.

Ven, 05/09/2014 - 09:57
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Just for the record, I can report that a combination of:
1. Complete un-install and re-install (including running cleanup utility and inspecting registry entries)
2. Disabling readyboost
3. Removing the SDHC card which contained the readyboost cache
has made the problem go away.

Lun, 05/19/2014 - 12:54