Restoring Files using Recovery Disk

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I have just started using a new PC running Windows 8 and am using True Image 2013 for backups. I have also just started using Seagate NAS drives for backups (rather than USB drives). I created a Recovery Disk for the new PC (though that was created before I installed the NAS drive, if that's relevant) and set about testing whether True Image can see the NAS drive on the network and backup/restore to/from it successfully.

True Image doesn't see the NAS drive as a NAS drive but it does see it as a network volume with a public directory (and therefore no need for credentials). True Image successfully creates backups on the NAS drive. I can also successfully restore individual files from those backups within the True Image application.

However, if I try to restore files from the NAS drive having booted the PC up from the Recovery Disk, it doesn't work. True Image sees the NAS drive OK - again as a public network volume. I go through the process of browsing for and selecting which archive to use, selecting where to restore the files to (back to my C: drive), selecting which files to restore and pressing 'Go'. The application reports that the operation was successful, however, when I reboot the machine normally and log in, the files that were supposed to have been restored aren't there.

This obviously isn't an urgent problem but I would rather know that everything works with the Recovery Disk before I tick this off my To Do list.

Any help gratefully received.

Gio, 10/10/2013 - 20:22
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When using ATI with a network drive, use a UNC path to your NAS device for a backup destination, not a typical friendly "mapped" drive. e.g.
\\192.168.2.25\My Backups\

It should also be possible to use a UNC path that includes server name rather than IP, such as
\\server1\My Backups\

ATI will not automatically detect a NAS drive. Once you start typing the destination path (click "Browse", type in the "File name" field), you will be prompted for a username and password. You must use enter the username and password that has permissions to access the NAS share you are saving to.

Many users have issues with NAS, not because of True Image but because the router gets overloaded with data throughput and cannot keep a consistent enough connection with the NAS for True Image to image or restore. Certain models of router and known to suffer from this issue.

A user shared this:

From the "Destination drop down list in the backup dialog box" choose "Browse ..."
In the "Browse for Destination" dialog, enter the UNC path for your drive in the "File name:" input field.
If the "Authentication Settings" dialog does not pop up, click the blue arrow button to the right of the "File name:" input field so it does pop up,
Enter the login info for your share

Gio, 10/10/2013 - 20:42
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Thanks for that - glad I'm not alone in having issues with NAS drives. In fact I do access them using their ip addresses and have given them static addresses as well. I've not yet noticed an issue with performance. The PCs and the NAS drives are currently all plugged into the same Netgear Gigabit switch so I assume the router doesn't get involved (though I'm no networking expert).

Everything *seems* to work OK but it's just that the restored files aren't there when I go back into Windows. Could there be a permissioning issue? Does Windows 8 prevent the software on the Recovery Disk from writing to the C: drive?

Ven, 10/11/2013 - 10:43
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I've come back to this after a few weeks. In order to figure out whether it was the NAS disk causing the problem, I copied the True Image 2013 archive file to an external USB hard drive. I started the PC using the Acronis recovery disk and selected one file to restore from the archive and chose to place it in a directory on the PC's C: drive. When I pressed the button to do the restore, it said that the restore was successful. However, when I restarted the PC, the file that I chose to restore wasn't in the place I selected to restore it to.

Is there any sort of permissioning problem with Windows 8 that means Acronis isn't permitted to write to the C: drive? What else am I doing wrong? Is there a log file created when Acronis does a restore from the recovery disk that I can examine to find out whether anything went wrong during the restore?

I'm afraid that if I can't verify that the backup is usable for the purpose of restoring files, then Acronis is going to have to go and I'll find another backup product that I can be certain of.

Mer, 11/13/2013 - 15:17