Runtime Error

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 1
Commenti: 0

I am using True Image 10 and I recently tried to restore a backup and for some reason whether I restore to the original location or to a new folder I get a runtime error about a minute into the process.  I tried restoring a different backup from a previous day and get the same problem... anyone have any ideas?

G

Mar, 09/15/2009 - 03:57
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Messaggi: 4
Commenti: 942

Hello Gordon,

Thank you for using Acronis Products

We need some diagnostic information to investigate the issue. Please create Windows System Information.
Please also collect the user.dmp and drwtsn32.log.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will do our best to investigate the problem and try to provide you with a solution.

 

To get windows system information do the following:

- Open Start\Programs\Accessories\System Tools\System Information;

- Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";

- Send us the saved file.

 

To get user.dmp and drwtsn32.log do the following:

- Press the Start button, choose Run, type "drwtsn32" and hit Enter;

- In the dialog that appears check the "Log File" and "Crash Dump" paths, then click the OK button;

- Reproduce the problem;

- Pick up the user.dmp and drwtsn32.log files in the directory specified at step 2 and send them to us.

Mar, 09/15/2009 - 05:00
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 0
Commenti: 3

Hello.
I had the same issue with Acronis True Image 10 today. Was this problem already solved?

I am using the newest build 7.0xx, but it is not possible to recover any of my last backups. After updating to the new build Acronis crashes while trying to make a new complete backup in the sheduler. The strange thing is: the sheduler stay running while acronis is crashing. After a restart of Acronis the backup process is still in progress. Very strange.
Currently I am waiting for the backup finish and hope that the new backup can be recovered. But the creashes are really not a good sign.

The point is: Acronis worked fine till today. Some months ago I've recovered the same backup files already several times, but the same backups are not readable anymore today.

I am using Windows 7 64bit.

I am really disappointed, because I made a backup of all my daily work in the last months and none of the files can be recovered.

Greetings from germany
Chris

Gio, 08/05/2010 - 17:13
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 0
Commenti: 3

Additional info:
Yesterday Acronis finished the new main file backup, I mentioned in my post before, although the program crashed - the running sheduler made the work. Recovering the new backup worked, too.

Later I've installed the recovery manager and restarted my system with it. The recovery manager was not able to recover my older important backups, which were made before the new backup yesterday. The Recovery Manager freezed, after I choosed one of my older backup files to browse in it. The file was not loaded. I was able to move my mouse, but had to restart the system.

Maybe it helps you to know, that I've made incremental backups. I made a lot backups... there was one main backup and later 104 incremental parts. This is much, I know, but it should work, right?

I hope someone can help me to recover my older backups, that was made with the version before the new 2010 build (v. 7046).
This is all my work and I need the data sometimes for my clients.

Best wishes
Christoph

Ven, 08/06/2010 - 06:07
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 2
Commenti: 5

I'm having same issue.
Acronis worked fine until recently. Now i'm receiving runtime errors during recovery and disk clone. I am using Windows 7 64bit. Acronis 2010 build 7046.

Acronis---does it really take over a year to reply to our posts and find a solution to our problem?
This type of issue has been ongoing since build 53xx, then 6209, now 7046...PLEASE GIVE US SOME ANSWERS (and not more blurb about how we need to send you more dr. watson reports for you to analyze, or asking us to try a clean uninstall/reinstall and as well as install of SNAP drivers...

thx

Mer, 10/27/2010 - 10:29
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 0
Commenti: 3

Absolutely agree.
I will move soon to "Nero BackItUp" Have tested it for some times and it is completely ok. No problems to write or get backups back...

Mer, 10/27/2010 - 17:06