The selected file is not an Acronis True Image Home archive.

Hello Douglas!

Welcome to Acronis Forum, we're glad to greet you here!

Usually one can receive this error in 2 cases: 

1. The image was created by means of the next version of product (created by 2010, and you restore with 11).
2. The image is corrupted.

So could you please kindly make sure that you are restoring either with the same version the image was created with or with the next one. Also I would suggest you to move the image to another location and try again.

Should the issue persist, please, kindly gather the following information: 

1. Screenshot of the error
2. Acronis Info from the machine in question

After that please kindly submit a support request with the information attached.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Hi Yana

Thanks for the welcome and thanks for the comments.

I went to support on your website and that seems to direct me back here.

So

I tried moving the image to another place but it still didn't work

I only have one version of Acronis and I backed up and attempted to recover with that version

I have run Acronis Info and i attach the zip file.

I also attach a screenshot of the error

Thanks
Doug

Don't seem to be getting anywhere here.

Where was your backup originally made and validated, under Windows or bootable media?

Did you run chkdsk /f /r on the disk prior to making the backup?

Hi
I have three hard discs. The backup was made on my E disc. No I did not run chkdsk. Should I have?

It is generally a good practice to make sure there are no disk errors, and correcting ones that can be corrected, by running chkdsk on both the disk which you are planning to back up as well at the target disk where the backup image file is going to be stored. Disk errors in either one could lead to a corrupted image file, even if the backup appears to go to completion. It is also a good practice to do a validation very soon after doing the backup (I always do a validation as part of the backup), and to do this validation using the bootable media, since recovery will always be done under this environment rather than the running Windows system. If the backup image file does not validate, it won't work.

Can you do another backup after running chkdsk /f /r on both source and archive disks and see if it validates properly? Moving the image file does not help - any errors will be moved as well.

Thanks gary. I'll have a go tomorrow.