Sync Agent Service Error

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After an upgrade suggested by the software, I'm unable to get cloud backup portion of Acronis TrueImage 2014 to work on my Windows 8.1 Pro 64-bit system.

The error is always the same-- "Sync Agent service error. Try to restart your computer".

I've tried:
- Restarting the computer
- Running a repair installation
- Uninstalling, Restarting, Re-installing
- Changing the Sync Agent Service to my user (rather the local system, didn't think this would work, but hey-- worth a shot).

If I try to start the `Acronis Sync Agent Service` via services.msc, it fails to run with an error "Error 2: The system cannot find the file specified".

I don't have any third-party antivirus or security software running, it's just a pretty plain Win 8.1 Pro installation.

Any help to solve this would be appreciated, as it seems I frustratingly can't contact Acronis' primary support directly without extra payment, even though it was a recommended upgrade.

Look forward to your ideas-- thanks in advance to all those far more knowledgeable then I!

Sab, 08/02/2014 - 02:26
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mvp

I am not sure here, but it looks like a faulty installation. It looks like you already did the basic uninstall, reboot, reinstall.

I would uninstall, run the Acronis cleanup Utility, reboot and reinstall.

Sab, 08/02/2014 - 19:41
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Thanks Pat-- I seem to be having problems with downloading the Acronis Cleanup Utility. I went to the knowledgebase article ( https://kb.acronis.com/content/34876 ) but the link for the 'Download Cleanup Utility' fails to download a file (it links to http://dl.acronis.com/u/support/atih_cleanup_tool_s_e.exe ).

Am I looking in the wrong place?

Thanks again for your help Pat.

Lun, 08/04/2014 - 02:51
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This is the download link.

http://dl.acronis.com/u/support/atih_cleanup_tool_s_e.exe

Follow the written instructions inside the KB. Signature link 4 below,

At the time of my posting, the link is not working,
Contact moderator via private message at this link.
https://forum.acronis.com/user/36716

Lun, 08/04/2014 - 03:16
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Odd, that file link wasn't working for me, or my friends when I tried-- seems good again now.

So I:
- Ran the uninstall, restarted
- Ran the cleanup, restarted,
- Installed 2014 again.

Unfortunately, I still get the Sync Agent service error. That error is "Windows could not start the Acronis Sync Agent Service service on Local Computer. Error 2: The system cannot find the file specified"

Can you think of what else to try? Have others got it working with Windows 8.1? The system logs don't have any more detailed information about the service error, do you know if there is a more verbose log anywhere?

Thanks for the suggestions so far

Mer, 08/06/2014 - 03:43
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Does executable file that is specified in the properties of the service ("Path to executable") exist ? Can it be started manually? (It won't make it run as a service, it's just a check that it's not corrupted or missing permissions)

Mer, 08/06/2014 - 14:45