syncagentsrv.exe stays running at 50% CPU
Hi,
Shortly after installing Windows 7 32-bit, I upgraded from the WD edition to the full Acronis True Image Home 2012. The installation and code activation go through ok as well as setting up everything etc. The issue is when I open the program or when it runs as scheduled. The process syncagentsrv.exe will remain running at 50% CPU until I reboot. It is this process alone and no other errors occur (i.e. the backups save as expected). I've tried uninstalling and reinstalling to no avail and there is zero indication of any malware infection. I would appreciate some help on this matter.
Windows 7 32-bit
Core2Duo 2.4
4 gb RAM
Thanks,
John
This process is still doing the same thing, now at apparent random. I uninstalled True Image and downloaded the newest version from my account. The problem could be that I need to install the WD version first in order to activate the upgrade serial number I bought. No other issues with True Image, my system, or malware. I am at a loss.
Windows Vista 64-Bit
Acronis True Image Home 2012 Update 2
Release date: May 10, 2012
Build: English USA, English UK, German & French
Build number: 7119
Mine is doing the same. I did a full uninstall and clean install of the latest version of ATIH 2012. I am running scheduled online backups and a very basic SyncMe trial with a handful of files in the default SyncMe folder. It often takes 45+ minutes for SyncMe to "Analyze" this 10 MB folder even though nothing has changed for days. I guess it is also analyzing my Android for SyncMe changes but nothing has changed there either for several days. Both PC and Android have an excellent Internet connection. Then, even with SyncMe finished and no visible online backups running, syncagentsrv.exe will continue to show around 50% CPU usage for hours on end. What's going on? I had hopes that the new update would fix a generally buggy program but so far, still buggy for me. I do not have any other scheduled backups. I manually run full image backups every 2-3 weeks but nothing is scheduled.
The problem is not always evident but typically by the end of the day, syncagentsrv.exe is stuck using around 50% of my CPU and stays that way indefinitely. As I type this, SyncMe has been "Analyzing" for over an hour and syncagentsrv.exe continues to use 50% of my CPU. Exiting from SyncMe does not release syncagentsrv.exe (it continues to use 50% CPU).
I think there is a special forum for me to post about issues with SyncMe beta. Not sure if this has anything to do with SyncMe? I went ahead and posted there also.
Same problem with the same version (7119) running on Windows XP Pro. I have no interest in using SyncMe. Can it be disabled?
thanks for the additions David and Stephen, let me know if you get anywhere. Volkan has yet to reply to my PM.
Hello Everyone,
I would like to thank each and every one of you for your posts. I will be glad to be of further assistance.
Kindly accept my apologies for the delay, I do have updates on the issues you have been experiencing and would like to share them with you.
I have submitted the issue with respect to the CPU overload that has been straining your systems to our Development team. However, to understand the root cause of the issue in question, we would kindly require:
- Full Dump file for the syncagentsrv.exe, and;
- A screenshot of the appropriate thread that uses 50% of CPU resources.
To perform the dump file collection, please download Microsoft's Process Explorer utility. Upon successfully downloading it, please launch the utility and further carry out the following:
1. You will notice all of the processes that are currently running on your system. Please locate the syncagentsrv.exe process and right-click on it. From the drop-down list of options please choose to "Create Dump", and subsequently, "Create Full Dump".
2. Specify the location to where you would like to save the dump file.
3. Using the same Process Explorer utility, please double-click on the same process, syncagentsrv.exe, and you will see a small window appear. Please opt for the Threads tab and you will notice a list of process threads with the specific details for each.
4. Please take a screenshot of this very window, taking care to include the TID, CPU, and the Start Address fields for identification purposes during the analysis of the corresponding dump files.
5. Kindly send us both the dump file and the screenshot to our FTP server, for which you will have an FTP link generated and sent to you via a PM.
The above steps may seem complex and tiresome, but in actual fact will not take 5 minutes of your time. I really do appreciate each and every one you for your efforts in advance and would like to thank you for your patience.
Stephen Hurst, as to disabling SyncMe, you may pause all synchronization tasks and log out of your account in the product mainscreen, thereby stopping automatic log-in attempts to our Synchronization and Online Backup servers. Please note that this will likewise disable Online Backup operations.
Please let me know if you do encounter any difficulties whilst performing the above listed steps, and I will be more than happy to help.
Should you have any further questions or issues pertaining to synchronization issues, please do not hesitate to post in this very same thread.
Best regards,
Volkan
The critical problem - syncagentsrv.exe running for hours on end and using 50% of my CPU - stopped a couple days after my last post. I didn't make any significant changes on my end so have no idea what may have changed. I don't know if there is any reason to do the dump file thing unless the problem returns. Online Backup and SyncMe are still active. Let me know what else I can do to help.
Dave
when doing this -
1. You will notice all of the processes that are currently running on your system. Please locate the syncagentsrv.exe process and right-click on it. From the drop-down list of options please choose to "Create Dump", and subsequently, "Create Full Dump".
I get this -
"Error opening process: Access is denied"
and my account has full privileges.
[EDIT: Run as Administrator]
Files Uploaded.
Awaiting Response...
I just realized that I am experiencing the same issue with Win XP Home Edition. I have shut the process down and will delve into it recently - but I just updated Acronis True Image Home 2012 a week ago - I will post again once I verify I am at the latest revision level.
I have the same problem with True Image 2013 (build #5551). I am running XP Home (SP3). I can launch True Image 2013 and use utilities such as "Clean Up" with no problems (syncagentsrv.exe at 0%), but when I try to change back-up settings, as soon as the settings window opens syncagentsrv.exe jumps to approx 50% and slows down everything to a crawl including True Image 2013 which takes a couple of minutes to calculate the back-up size. If I try to change a setting it will take several minutes for a window to open, etc. If I cancel the settings window syncagentsrv.exe reverts to 0%.
When I first installed True Image 2013 in January 2013 everything worked fine. The only change to my system since then is that I have uninstalled Norton Internet Security and installed AVG Anti Virus 2013 (Free Edition) and Comodo Firewall. Is there a problem with these programs?
I have tried the Repair option on the set-up program - it made no difference.
What can I do to get True Image Home 3013 working properly again. I do not use the Synchronisation feature.
I have the same problem with True Image 2013 (build #5551). I am running XP Home (SP3). I can launch True Image 2013 and use utilities such as "Clean Up" with no problems (syncagentsrv.exe at 0%), but when I try to change back-up settings, as soon as the settings window opens syncagentsrv.exe jumps to approx 50% and slows down everything to a crawl including True Image 2013 which takes a couple of minutes to calculate the back-up size. If I try to change a setting it will take several minutes for a window to open, etc. If I cancel the settings window syncagentsrv.exe reverts to 0%.
When I first installed True Image 2013 in January 2013 everything worked fine. The only change to my system since then is that I have uninstalled Norton Internet Security and installed AVG Anti Virus 2013 (Free Edition) and Comodo Firewall. Is there a problem with these programs?
I have tried the Repair option on the set-up program - it made no difference.
What can I do to get True Image Home 3013 working properly again. I do not use the Synchronisation feature.