task will not run on schedule, but runs if launched manually

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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System is W7 64 bit, one user, the built-in Administrator account. PC tools firewall and Avira anti vir running, UAC disabled, DEP disabled, Defender disabled. ATI home 2009.
2 scheduled tasks:
1. weekly backup of partition containing documents, full backup with a post command to run a .bat file renaming the documents.tib to documents_%date%.tib. Runs with no problems
2. monthly backup of OS partition, all settings except the choice of partition and frequency of backup are the same as for the first task. This task is shown as "completed" in the task list, but no tib file is created. Log is as attached
If I launch the same task manually, it executes correctly and creates a fully functional tib file! (also produces a correct log entry, posted for comparison)
Any ideas why this task will not run on aschedule?

Dom, 03/28/2010 - 14:16
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commenti: 1342

Hello cyanna,

Let me fix the issue.

Most likely, the issue was caused by the malfunction of Acronis Scheduler, which is a component of Acronis True Image.

To resolve the issue, you need to update that component:

1. Download Acronis Scheduler, which is a special utility to update the scheduler service:

Windows 32/64 bit: scheduler

2. Extract the downloaded file and run install.bat. The utility will automatically update the service;

See if the issue is resolved. If it is not, then please proceed with steps 3 and 4:

3. Reboot the machine;
4. Recreate the scheduled tasks.

If the issue still persists, please download and run AcronisInfo utility, gather its output and submit a support request.

We are looking forward to hearing back from you at your earliest convenience.
Thank you.
Lun, 03/29/2010 - 12:31
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