TI 2010 Build 7046 hangs during initialization at program start.
After updating TI 2010 Build 6053 => 7046 TI hangs during initialization at program start. The only remedy is to close TI from the task bar. Several retries to fix this problem failed.
So I turned back to TI Build 6053. Only proposals to solve this problem?
Hello Juergen and gabriweb!
Thank you for your comments and for opening the thread regarding this issue. I understand how inconvenient it is and will do my best to assist you.
Unfortunately due to the lack of information it is hard to identify the exact cause of the problem, so this situation requires investigation. Please gather the following information:
- Acronis Info from the problem machine
- Userdump
After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
I suspect this is the sort of problem that occurs because ATI doesn't clean up properly after itself when you uninstall or update it. You might find that the solution I described for my problem here http://forum.acronis.com/forum/13377 will fix yours too.