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TI 2010 Can't boot with recovery CD

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I'm using Windows 7 Pro x64 on an Asus U81A notebook computer.

I created the recovery cd from within TI 2010 and also downloaded the ISO from the bootable media tab on my registered products page.

When I attempt to boot with either CD the program begins to load and then the screen goes black and the computer freezes. When the computer freezes the small led that represents "Caps Lock ON" keeps blinking.

Is there another ISO file that might solve my problem?

Thanks

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Hello WL980C,

Thank you for using Acronis Products

I have sent you a special ISO image via PM. ISO image is based on different loader which has more embedded drivers, it will certainly solve the issue you experience. If not please let us know.

Dimitry,

Thanks for the ISO image. It didn't solve the problem.

I'm going to reinstall TI2009 and use that until a new update is available for TI2010.

Dick

Hello Dick,

Could you please let us investigate the issue and clarify the following?

- Have you tried all options listed at startup? Especially acpi=noapic option.

If yes, could you please make a digital photo of the last screen you can see during the boot?

- Could you please boot your computer from Acronis True Image rescue disc and press CTRL+ALT+F2 keys after getting to GUI. Wait for # prompt to appear. Please insert a Flash disk to a USB port and issue the following commands:

# cat /proc/partitions

This will give you the list of partitions/drives available in your system.

For example:
8 0 127744 sda
8 1 127744 sda1
3 0 80417183 hda
3 1 10241406 hda1
3 2 20482875 hda2
3 3 1020127 hda3

Flash drive's partition is visible as 'sdXY' (X - disk letter, Y - partition number). If there are some scsi devices in your system you may find your flash by partition/drive size. If the flash is partitioned it will bring the list of partitions as well.
We discovered that your USB flash drive is detected as sdb.

Then you need to create a mount point for your flash and mount it.
# mkdir /mnt/tmp
# mount -t auto /dev/sdb /mnt/tmp

There can be some warning messages but it is safe to ignore them. If mount fails you may try to use 'vfat' (if the flash is formatted to FAT file system) or 'ext3' or 'ext2' (if its formatted to ext3 or ext2) parameter instead of 'auto' .

Make a directory on your flash drive to save files to it:
# mkdir /mnt/tmp/sysinfo

Check whether the drive is mounted correctly for writing access:
#ls /mnt/tmp

This will give a list of files/folders located on the drive.

Save 'sysinfo' and unmount the flash drive:
# sysinfo > /mnt/tmp/sysinfo/sysinfo26.txt
# umount /mnt/tmp

Please, attach the created sysinfo26.txt file to your answer in this thread.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Alexander,

Yes, I tried all the options listed at startup.

Sorry wasn't able to make a digital photo of the last screen seen during boot.

I booted with the CD made from the ISO image on my registration page using the "no quiet option" to get to the # prompt.

Attached is the sysinfo26.txt file you requested.

Dick

Allegato Dimensione
7922-85792.txt 37.29 KB

Alexander

I downloaded True Image 2010 build 6029 and installed the program and created a boot disk from within the program.

I also downloaded the iso file for a boot disk for build 6029 from my registered products page.

Both boot disks work OK and my problem is solved.

Thanks,

Dick