TI 2010 Home Upgrade woes and Windows 7

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It was time to upgrade my Vista SP2 (32-bit) machine to 7 (64-bit). Being on TI 11 I decided to upgrade to TI 2010 and make a system backup before the OS upgrade. This is where the problems started.

The install of TI 2010 (6029?, downloaded 11/15/09) on Vista went fine and was able to create a new recovery disk. However when attempting to access Acronis Secure Zone (on a 1 TB USB MyBook) the product repeatedly hung for minutes at a time, later complaining of security permission problems. TI 11 and TI 8 never had this problem when accessing the Secure Zone over USB. I take weekly differentials. At last I decided to move on and backed up all of my data manually. Once on the new Windows 7 OS (a custom install, though did not reformat drive) TI 2010 also seemed to install cleanly. Once again could not access the Secure Zone to make a post-upgrade image. Did some reading and determined Secure Zone on a USB drive is not recommended. OK, I decided to remove the Secure Zone and loose all of my prior backups. That the product accomplished, as well as creating a new recovery disk. Then determined I needed to repartition the 1 TB USB drive to NTFS and attempted to do so with Acronis and the 'Add New Disk' tool. It gladly accepted my instructions to create one 200GB partition and another for the remaining 780 or so to contain all the backup data. When I said 'proceed' it did a few seconds of work and asked for a reboot. Upon reboot, Acronis sent some status messages to the screen that seemed to indicate good things were happening and then was surprised upon login that the original 200 GB partition was still there with all of my data on it, with the rest unallocated where the old Acronis Secure Zone used to be. The partitioning operation obviously did not take, although Acronis logs showed success. I then launched Acronis again and chose 'Add New Disk' again and Acronis and the OS became unresponsive in a 'Not Responding' state. Had to hard power off the machine.

I am very dissapointed in this experience and have lost a lot of confidence in this products ability to protect my data. TI 2010 provided no help in the Windows 7 upgrade process and presently cannot assist me in backing up the new OS. I have no backup/restore capabilities and all symptoms point to TI 2010. Any suggestions on what to do next?

Gio, 11/19/2009 - 01:51
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Stephen,

I understand your question and will do my best to solve the issue.

Because of the latest major changes in Windows Vista and Windows 7 native snapshot driver (VolSnap), there were some modifications introduced in Acronis True Image Home 2010 (starting from Build 6029). The Acronis native snapshot driver (snapman) was moved from UpperFilters to LowerFilters to avoid conflicts with VolSnap (which could have lead to backups failure or data corruption in backups). This change may sometimes manifest itself in a freezing Windows Vista or Windows 7 operating system on machines with rare software and hardware configurations.

To solve the issue, install a special driver update with fixes on the machine:

Let me know if the issue persists.

Thank you.

Mar, 12/22/2009 - 06:33
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