TI Home 2010 Crashes when showing versions from Explorer context-menu

Hello Peter,

Thank you for using Acronis Products

The issue needs a closer investigation. I would recommend you open a new support case using this link http://www.acronis.com/homecomputing/support/ and attach the following diagnostic information.

- Reproduce the problem (application crash);

- Do not close the "Application has stopped working" window;

- Run Task Manager (press Ctrl-Shift-Esc buttons);

- Go to "Processes" tab and right-click on the crashed process;

- Select "Create Dump File" item from the menu;

- Pick up the .DMP file created and send it to us;

- Open Start->Run (or press Windows-R buttons) type "%USERPROFILE%\AppData\Local\Microsoft\Windows\WER\ReportArchive" string without quotes and hit Enter key

- After that you will see a folder (or a few folders), the name of which starts with "Report"

- Please send us Report.wer file from the last created folder

Please note that you may add the two collected files into rar or zip archive file.

Could you please do the following?

- Open Start\Programs\Accessories\System Tools\System Information;

- Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";

- Send us the saved file.

I've a similar problem, but in Windows XP.
I would like to purcase Acronis True Image 2010, but, testing updated trial version, I’ve found this heavy and grave problem: right-click, or canc, or copy on any folder or file (especially on the desktop) cause a system crash and the dialog box 1 and 2 appear in sequence (see attachments). In the Task Manager (see attachment 3) you can notice two processes “drwts32.exe”. If I close one of the two, everything come back regular but the impossibility of doing the above quoted operations remains. In “Show events -> Application”, two mistakes are shown (see reports under).
I tried your procedures "Creating Dr. Watson Crash Dumps" (http://forum.acronis.com/content/2192) and "Creating Windows Mini-Dumps" (http://forum.acronis.com/content/2191), but without any apparent risult.
If I deinstall True Image 2010 everything come back regular.
Can you help me? If I can’t solve this problem I will be sorry not to be able to purcase your very useful product.
Thak you
Emilio Casoli

PS: I’ve been able to make the backup images of my partitions without problem on an external disk.

System Information
OS: Microsoft Windows XP Home Edition 2002 Version - SP3
CPU: Intel Pentium M processor 1.73 GHz
RAM: 2.00 GB

Tipo evento: Errore
Origine evento: Application Error
Categoria evento: (100)
ID evento: 1000
Data: 11/12/2009
Ora: 11.18.39
Utente: N/D
Computer: NOTEBOOKEMILIO
Descrizione:
Applicazione che ha provocato l'errore drwtsn32.exe, versione 5.1.2600.0, modulo che ha provocato l'errore dbghelp.dll, versione 5.1.2600.5512, indirizzo errore 0x0001295d.

Per ulteriori informazioni, consultare la Guida in linea e supporto tecnico all'indirizzo http://go.microsoft.com/fwlink/events.asp.
Dati:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 64 72 77 ure drw
0018: 74 73 6e 33 32 2e 65 78 tsn32.ex
0020: 65 20 35 2e 31 2e 32 36 e 5.1.26
0028: 30 30 2e 30 20 69 6e 20 00.0 in
0030: 64 62 67 68 65 6c 70 2e dbghelp.
0038: 64 6c 6c 20 35 2e 31 2e dll 5.1.
0040: 32 36 30 30 2e 35 35 31 2600.551
0048: 32 20 61 74 20 6f 66 66 2 at off
0050: 73 65 74 20 30 30 30 31 set 0001
0058: 32 39 35 64 295d

Tipo evento: Errore
Origine evento: Application Error
Categoria evento: Nessuno
ID evento: 1000
Data: 11/12/2009
Ora: 11.18.31
Utente: N/D
Computer: NOTEBOOKEMILIO
Descrizione:
Applicazione che ha provocato l'errore explorer.exe, versione 6.0.2900.5512, modulo che ha provocato l'errore kernel32.dll, versione 5.1.2600.5781, indirizzo errore 0x0000a93b.

Per ulteriori informazioni, consultare la Guida in linea e supporto tecnico all'indirizzo http://go.microsoft.com/fwlink/events.asp.
Dati:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 35 35 31 32 20 00.5512
0030: 69 6e 20 6b 65 72 6e 65 in kerne
0038: 6c 33 32 2e 64 6c 6c 20 l32.dll
0040: 35 2e 31 2e 32 36 30 30 5.1.2600
0048: 2e 35 37 38 31 20 61 74 .5781 at
0050: 20 6f 66 66 73 65 74 20 offset
0058: 30 30 30 30 61 39 33 62 0000a93b
0060: 0d 0a ..

Hello all,

Please accept our apologies for the delay with the response.

Emilio, I need some additional information from you to investigate the issue and provide you with a solution.

1. Could you please let me know what kind of backup did you use: Non-Stop, partition or files/folders?

2. Please collect AcronisInfo tool output as described at this KB article and attach it to your reply.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

same problem
win 7 pro 64 bit
application log
Faulting application name: Explorer.EXE, version: 6.1.7600.16450, time stamp: 0x4aebab8d
Faulting module name: tishell64.dll, version: 13.0.0.7046, time stamp: 0x4bae3411
Exception code: 0xc0000005
Fault offset: 0x000000000000ed1f
Faulting process id: 0xd80
Faulting application start time: 0x01cb5f9ade2b3d42
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Program Files (x86)\Acronis\TrueImageHome\tishell64.dll
Report Id: 2d358755-cb99-11df-8855-0026b9ed6607

hope this
helps