TIH 2010 - Complete System Crash

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Whilst happy with previous versions of TIH, TIH 2010 is proving extremely frustrating!

Every time I attempt to backup a particular folder (containing photos) the backup starts and then, some minutes in, the PC crashes (immediate, sudden power down - no error messages) requiring the PC to be powered up again. The status of the backup is blank on the backup task screen and any .tib file created is inaccessible.

This problem appears to be unique to the one particular folder as other folders of photos of similar size / volume backup up fine. Also, the issue occurs irrespective of the backup location (i.e. internal drive, external drive).

I am trialing alternative backup programs as I am getting fed up with the amount of time I am spending on this product. The folder in question backs up fine with other programs suggesting a problem with TIH itself.

So, in a final attempt to restore my faith in this product, has anybody else had a similar problem or have any ideas how I can fix this?

Thanks

Dominic

Gio, 04/15/2010 - 13:08
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Have you got the latest build? One came out not too long ago.

Run chkdsk X: /r on the partition the folder is located in. Replace the X with the drive letter of the partition being tested.

Gio, 04/15/2010 - 16:47
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Thanks for the quick response.

I have latest build (the issue also happened with the prior build and I had hoped the new build would correct) and I have run the Chkdsk /r with no errors being detected. One further bit of info I should have included up front is that I am running Vista Home (with latest Service Pack).

Thanks

Gio, 04/15/2010 - 17:29
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A further thought, is there any way of logging at a file level the progress of a backup job. It would be interesting to know if the backup fails at the same point each time.

Thanks

Gio, 04/15/2010 - 17:31
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Hello,

Seekforever, thanks for the assistance.

Dominic, let me help you.

In you case we need some additional information to investigate the issue and find out what caused it. Could you please gather AcronisInfo tool output as described at this KB article and then submit a support request with the collected information?

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Ven, 04/23/2010 - 12:34
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Ilya

I have done as requested and, following a period of dialogue with your tier 1 support, my support request has been passed to tier 2. I was warned that the tier 2 team may take several days to reply however it has now been nearly 2 weeks since the last correspondence (despite me sending a further email to request an update).

This is becoming an increasingly frustrating process...

Mer, 05/19/2010 - 14:11