TIH 2010/Windows 7 x64 Email notification problems

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Beginner
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Howdy, Just installed True Image Home 2010 on my brand new Windows 7 x64 install and have had a couple of problems. The first was with the edit backup task taking forever (I fixed that by deleting and then recreating the Secure Zone, fyi) Now though, I can't get the email notification through Gmail working to save my life. When I had TIH 2009, I was able to get it work with the tricks shown here.

I've enabled POP in Gmail and tried every trick in that link and then some.  Has anyone gotten a gotten email notification to work with Gmail in True Image Home 2010 yet?

thanks for any help,

Mark

Lun, 10/19/2009 - 16:06
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Frequent Poster
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Hello Mark,

Thank you for using Acronis True Image

If any firewall, antivirus or other security software is installed on the machine, make sure that the following modules are added to the list of trusted applications in the security software:

- C:\Program Files\Common Files\Acronis\TrueImageHome\TrueImageHomeService.exe

- C:\Program Files\Common Files\Acronis\TrueImageHome\TrueImageHomeNotify.exe

Also make sure that your mail server does not require any encryption. Acronis True Image does not support encryption protocols.

Mar, 10/20/2009 - 04:54
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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I am having the same problem as Mark Wallace. I have tried every suggested configuration I could find and am still unable to configure Acronis True Image Home 2010 to send notifications to my GMail account. Please advice. BTW - I use Norton Internet Security 2010 and it is not reporting any issues with Acronis.

Thanks in advance for your assistance.

Regards,
David Swan

Gio, 10/29/2009 - 03:06
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Regular Poster
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same issue here. I CAN get email notification to work to other accounts I have NOT been able to get TI_2010 to work with gmail accounts. This is not a show stopper for me as I have a workaround but I am interested as to if there is a solution.

Gio, 10/29/2009 - 06:30
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Beginner
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I was able to successfully set up Gmail with Windows 7 64-bit and ATI-2010 today. Here's how I did it:

E-mail address: yourname@gmail.com (NOTE - I did NOT use <> brackets. If I do, it doesn't work.)
Outgoing mail server: smtp.gmail.com
Set port: 465
User name: yourname@gmail.com
Password: duh

Under additional parameters, Do NOT check "Log on to incoming mail server".
  (NOTE - I did temporarily check the box, enter pop.gmail.com and 995 under server and port, then uncheck the box. Probably not necessary.)
Encryption: SSL
Subject: (I do have a subject line, it works fine.)
From: (I do have a from line, it works fine.)
I have all 4 boxes checked for notification options. I'm assuming that you can pick whatever you want.

Ven, 11/06/2009 - 01:46
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Regular Poster
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YES!
your instructions work.
yes you DO need to use 465
yes, there is NOT a need to log into incomming server,
yes, you do NOT need to enter the boxes for pop.gmail.com/995
yes you DO neeed to use SSL (this is the step I missed in all my testing)
yes you can pick whatever you want for the 4 check boxes.

Matt Luszcz - just wanted to say Thank you.

Ven, 11/06/2009 - 02:00
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Beginner
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No problem, glad it worked for you. It's a good thing this software works well, because the user interface and the "help" can be atrocious.

Lun, 11/09/2009 - 06:00
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Beginner
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I had notifications working prior to upgrading to Windows 7. After the upgrade, it stopped working. Removing the brackets "<" ">" around the email address solved this.

Dom, 11/22/2009 - 12:33
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Beginner
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Matt,

Your suggestion worked for me too. The two items I had not set correctly were the
Port to 465 and the Encryption to SSL. Once those two were set, the mail worked OK.

Thanks.

John

Lun, 11/15/2010 - 01:17